I have heard horror stories of people's pets being misdiagnosed by their veterinarians, but that is not something you have to worry about here. I have never had a bad experience and I have complete faith in their care. I wasn't worried about their equipment. It was safe and well taken care of. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. I will definitely recommend them to people I know.