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Airport Pet Emergency Clinic Inc

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Airport Pet Emergency Clinic Inc
Airport Pet Emergency Clinic Inc
(10 Reviews)
> Get Phone Number & Directions
2436 Highway 75 Blountville, TN 37617
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
So pleased! The people there really cared. They were nice to me and even nicer to my kitty. She made it thanks to the doctor last weekend. Worth every penny I paid to have her home and back to her old self again.
by Happy Camper xxx.xxx.140.212
December 16, 2015
I'm not sure where to begin...

My experience at the animal was a long lasting horrible one,
First off I brought my American Pit bull in. He's 9 years old very healthy and was raised properly. He and his son got into a scuffle and his ears had lacerations that I thought would need sutures. I wrapped his ears because he kept shaking his head making his wounds worse and bleeding more.

It was 10PM when I brought him in. (Roscoe in his name) The staff greeting me was very nice. They immediately took him him to the back because his bandage had came off and he was leaking blood and slinging it shaking. I asked the staff to wrap his head up for me so he couldn't cause more damage to himself. 2 Hours later we are escorted to a room where he would be brought in. 1 hour later after being questioned by at least 4 different staff member telling them all the same thing. The actual DVM came in stating he was growling and she could not see his wounds to address him.

I stated why are you just now telling me this after hours, I would be more than happy to come back there and get him out of the cage. ( I don't have a cage and don't believe in caging animals) was the reason I thought. When I walked back there he was shaking and bleeding all over the floor and slinging blood inside the cage. I demanded an explanation for not addressing this, and asked for guaze and a wrap so I could wrap his ears myself.(now I know why he was growling) I was basically told since he was a pit a growling they were going to address the other animals and then tend to him later.

After getting him in the room the DVM stated she would get an estimate together for sedating him and addressing the wounds because they cant take the chance of getting bit. even with me there and a muzzle.... I said ok I guess she has still not once looked at his wounds basically guessing at this point.

Another hour had passed ( now 4 hours into this) she walked in the room with an ($718.00) bill!!!! Now im not a doctor but I do have common sense and I know what is necessary and not I see that $300.00+ is a bunch of bull he does not need and way overpriced pills. even the Vet tech told me that. The Vet tech gives me a pamphlet with this credit info on it and demands me that I call this number and get a credit card so I can afford the $718.00 bill. because I questioned all the unnecessary fees that I saw. I told him I would look into it as a last resort only. He thought that since I would get approved I would just pay $718 because im not paying for it right now instead over many months. Well I can read between the lines my friend and saw this a mile away.

By this time im mad im tired and my dog has been neglected for too long. 1 more hour later. (5 hours now- 3:00AM) The Vet Tech walks in and ask for the credit card info so they can charge me. I said NO I told you it was a last resort!! They give me a new bill for $384.00??? I sign the paper and they sedate him and take him to the back within 5 min. of me signing the paper and paying them. They tell me to come back in 4-5 hours and i came get him. when i do he has this cheap cone way to tight on his head and blood running out it. They didn't clean him up at all when they should have done it while he was sedated. they only did sutures and put him back in the cage to wake up!! Now I have to put him threw more pain cleaning his dried blood.!

Now with all this being said. All I can say is this Animal hospitals main priority is MONEY first and the care for your animal second. Im not happy im not impressed i would never recommend anyone to go there within having plenty of money in the bank and thick skin. They are under staffed and not very professional. I'm very sad my dog had to go threw this process. If this was life threatening and i couldn't pay $718. then what... My First Dog which is my son to me by every meaning of the word because i unfortunately cannot have kids, would have died because of my bank account. This disgraces me to high heaven and i feel like my story needs to be heard and seen by others and this business.
by Joe xxx.xxx.14.99
June 21, 2015
I cannot say enough good things about Airport Pet Emergency Clinic! My baby slipped on our hardwood floor and broke her leg. It was a Saturday afternoon and my vet was closed. I took her to APEC and was immediately greeted by the sweetest and kindest people who took little Foxy to the back to check her out while I checked her in.

The young woman who checked me in immediately told me what the cost for the visit would be and told me if there were more charges involved, I would be given the amount to approve BEFORE I was charged.

They kept me informed of everything - how Fox was doing, what they needed to do for her and the cost for the services to approve - I found that reassuring!! If I was to go the ER for anything, the cost would be way more than just going to my family MD and I would not know all the charges until I received the multiple bills in the mail!

I am so thankful for the WONDERFUL staff, the excellent service, the upfront information of the cost and the care my baby received at APEC. These people are available when your personal vet is unavailable. Their hours are what most people would NOT want to work, yet when I needed help at an 'off peak' time, they were there. It is so reassuring to know help is available 24/7.

Foxy is not just our dog, she is part of our family. Thank you, APEC!! You have made a wonderful impression on me. You are rated A+++++++ in my book and I will recommend you to anyone who has a need 'after hours'.
by Kim P xxx.xxx.130.196
March 30, 2015
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.232.42
December 25, 2013
They answered right away and gave me directions to get to the facility. As soon as I got there they immediately weighed and then took her into another room. I was not told where or what they were doing. Found out later they were taking vitals. Saw three different techs and waited at least 20 minutes all without ever getting my dog back. Finally had to ask them to bring her back in and they acted like that was an odd request. Saw yet another tech and then finally the vet who made a weird joke said she was fine and then left again. Paid for xrays that we got a copy of but no vet or vet tech ever went over them with us. They were just handed over on our way out the door. Complete waste of money. Completely unhappy with the service.
by Janie xxx.xxx.11.173
December 19, 2013
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Did you feel that this veterinarian's pricing was fair?
It wasn't too bad, but I'm not sure I got my money's worth.
Were you able to relax during your appointment?
Yes
Was the waiting area spacious?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.196.134
September 17, 2013
Did the veterinarian allow you to stay with your pet at all times?
No! They took my terrified pet to a different room and wouldn't allow me go
Are you going to visit this provider again?
Not if my life depended on it
Was this animal hospital's staff friendly?
Not Really
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.193.68
April 17, 2013
I had to have my beloved pet euthanized due to a chronic illness that had become unbearable for him. The staff was incredibly respectful and went above and beyond what I would have expected of an ER vet who had not built a relationship with my baby and me.
by Anonymous xxx.xxx.64.197
April 14, 2013
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider seem irritated to be working with you?
No, they were polite
by Jane Doe xxx.xxx.252.67
December 08, 2012
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous
January 16, 2012
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Map and Directions
2436 Highway 75, Blountville, TN 37617