Everyone in my community knows that they are the absolute best in the field. I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. Unlike other veterinarians I've been too, I have never seen them appear overwhelmed by too many pets. They are extremely organized and make sure the vet has plenty of time to see each patient for as long as necessary. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.