They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.