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PetMed Emergency Center

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PetMed Emergency Center
PetMed Emergency Center
(4 Reviews)
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555 Trinity Creek Cove Cordova, TN 38018
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Consumer Feedback

(4 Reviews)
Service
4 star average for Service
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Environment
4 star average for Environment
Our dog had been ill for awhile and we had gone to 2 different vets and received two different diagnoses, neither of which seemed to help much. Over a holiday weekend he became so listless that i felt we had to take him to an emergency facility. I had previously used one of the specialists at the Trinity Creek facility and was most impressed. I was not familiar with any other emergency facilites so we decided to take our dog there. I am sure they are a good facility and i do believe my dog was well cared for during the 1-1/2 days he was there. He did have a serious blood illness - one that is often fatal for dogs. They did the necessary tests fairly quick and DID come up with the right diagnosis - which the other vets had not done. I knew the treatment would be expensive. However - there is expensive - and there is "gouging". The first price we were quoted was for the necessary diagnosis tests. Several hundred dollars but we agreed. The second price quoted was for treatment for 1-1/2 days ( this was a saturday night on a holiday weekend). We were given an estimated range of costs - the lower figure was for everything they told us they would absolutely have to do - the range would ultimately depend on anything else they MIGHT have to do. We were given a pitch that I felt was akin to that of a snake oil saleman - yes my pet was seriously ili and they were all complications that might have happened. But I felt they were delivered in a manner that took advantage of people who were already very scared about what might be happening to their pet so they would agree to the costs. We were told we had to pay up front 50% of the highest possible estimated cost. In our case that was $1200 . the "range" we were given was between $1500 - $2400. Our dog was there from Saturday night until early Monday morning.During that time we were kept well informed. Each doctor would call at the end of their shift to give us an update. Ultimately our dog did not need any of the extra services that we were told might be necessary ( which included the possibility of a blood transfusion). So I at least felt confident that when my spouse went to pick him up the bill would be the lowest amount of the range we were given. But we were actually charged an additional $750 at the time of pickup - with no explanation or documentation for why. Later it occurred to me it was probably the cost of the hospital stay plus the original price quoted for diagnostics. However, you are definitely led to believe that is included in your total estimate. My spouse didnt realize that i had not been given a complete rundown so paid the additional money. I then called the facility and was sent an invoice with a breakdown of services. Line after line of charges- some made sense, some didn't. Of course there is absolutely no way to prove what was done and not done but no matter - the prices were way out of line.I was amazed to see things like $41.00 to take blood pressure???? Which of course was taken numerous times - and charged for each time. Really? Those "nice" phone calls the doctors made at the end of each shift - which probably lasted for 2-3 minute were each done at a very hefty charge. You are also told that if you don't pick your dog up by 7Am on Monday morning - when it stops being an emergency facilty and just becomes a regular veterinary office that your pet will be "transferred" to one of the regular vets and you will automatically be charged a $500 transfer fee! I know this is an emergency service and I expected to pay for that. But i really feel this was so exorbitant that these people are truly taking advantage of pet owners when they are scared and vulnerable. We have sinced talked to several people ( including area veterinarians) and have been told they are several other facilites in the area that offer the same quality service but are much more reasonable in their costs. i wish I had know that before. I hope I never need this type of service again but if I do , I will be more prepared on possible options. If you are a pet owner I would recommend you become familiar with what services are around you before you it might be needed and I hope it is never needed!
by dog lover xxx.xxx.202.4
September 17, 2014
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
by Anonymous xxx.xxx.96.24
January 22, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Anonymous
March 20, 2011
Was this veterinarian compassionate when your pet was sick?
Not really, they didn't really seem to care that much.
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous
March 15, 2011
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Map and Directions
555 Trinity Creek Cove, Cordova, TN 38018