I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They don't offer emergency after-hour services because it is a single vet with no help, however, Dr. Duncan does things like come by your house on his way home or meet you at the clinic for emergencies when you can reach him.