Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I showed up on time for my appointment but they weren't even there yet. I had to wait quite a while for them and my entire day's schedule was messed up. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable.