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CDM Home Care Services

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CDM Home Care Services
CDM Home Care Services
(2 Reviews)
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11818 Southeast Mill Plain Boulevard Vancouver, WA 98684
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Consumer Feedback

(2 Reviews)
After a few cringe worthy tries, I did find a good caregiver here. Good caregivers are very rare, bad ones very abundant. However, the office staff could really use some education and sensitivity training in advanced customer service and people skills and organization, especially concerning the most vulnerable people they could possibly be working for. In getting care for my mom, I found them to be very insensitive and downright rude. When I made mention of this, they bristled and said in a very condescending tone,"Well, we are a non-profit," as if this was a good excuse for incompetence. Their communication skills are nearly non-existent and scheduling is very unorganized, as if they really don't care. After all that, they label the customers as difficult for advocating for their parent! They'll play blame games, passing the buck from dept. to dept instead of taking responsibility, having personal pride in good work, or just being on top of things that are pretty simple, in a business sense. Upper management is worse and come across as very calloused. My mom says, "One day, when they need this level of help,THEN they'll grasp it all and maybe think back to the people they hurt." She's much more gracious than me. If not for the caregiver, we would be looking elsewhere...immediately.
by Lily xxx.xxx.196.197
January 06, 2016
Was this provider's office easy to locate?
Fairly Easy
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider have helpful information available online?
Yes
by Anonymous
May 06, 2011
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Map and Directions
11818 Southeast Mill Plain Boulevard, Vancouver, WA 98684