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Total Lifetime Care Medical Affiliates Inc

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Total Lifetime Care Medical Affiliates Inc
Total Lifetime Care Medical Affiliates Inc
(10 Reviews)
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1 Memory Ln Garrettsville, OH 44231
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Was the staff friendly?
Yes
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Would you recommend this provider to others?
I Already Have
Does the provider's staff treat you well?
Yes
Does the provider's staff maintain a professional appearance?
Mostly yes
by Heidi xxx.xxx.74.90
April 22, 2014
This is a fitness center for retirees. There are few younger people who go there, but very few. There are some nice features, but a fatal flaw: The system of locks on the doors and lockers is dangerous. All the doors require a key card, including the dressing room. If you go swimming, for example, and forget your key card in the locker room, you will be locked out of the locker room and unable to get your phone, clothes, or keys. If you are there after Sean, the person who runs the fitness center, has left for the day - and he is only there a few hours a day - you are out of luck, because the emergency phone does not work and the number to call in an emergency is listed INSIDE the locker room door, so you would never be able to see it even if the phone worked. And it makes me nervous to think that Sean is the only person in the company that can solve these emergency problems. The other fatal flaw is that lockers in the dressing room have an electronic keypad into which you must enter a code. Say you thought you were pressing 1234 and you pressed 1345, and didn't realize it: you are stuck. You will not be able to get into the locker. If you locked your key card in there, there will be no way to leave the locker room to go the phone (that does not work.) The previous two nightmares did not happen to me, although I was nervous they would - it was a pain to remember to take my key card out every time I went swimming. But there is another problem with the lockers: if there is anything at all sticking out the smallest bit at the bottom of the locker, after you close the door, it will not open again. Even if you are careful, some piece of clothing could fall forward or down as you close the door and this could happen. There is no warning on the doors about this, and it happened to me. I was in a hurry after working out, threw my clothes into the locker and went to take a shower. The showers are in a different room, so I locked the door. Thank God I had thought about a very quick swim, so brought my swimming suit with me, because the door would not open again and I was stuck with no clothes, no phone, no keys, and no way to contact the person I was supposed to be meeting in 20 minutes that I was not going to make it. I needed to ask for help but my key card was in the locker and the locker room door opens with a key card. So if I had gone out of the locker room without the key card, I could not have gone back in. I stood at the door calling, "Excuse me," and not one macho SOB would look up and respond. Thank goodness I had left my shoes out, so that I could block the door open with them. I had to ask for help several times from the gentlemen working out - not a helpful culture, I guess. The only response I got was a snicker and "Well, guess you have to wait till 6 am." It was 7:30 pm and Sean was long gone. Nothing happened till I got loud about it. It was not pleasant to be wandering around in the main part of the building with a swimming suit and a small towel and a bunch of old men making insulting comments like, "You must have punched in the wrong code." Finally one man went to ask the physical therapist for help. Thank goodness he was there, for it seemed that no one else had a working phone. He would not let me dial his phone myself because he thought I was going to "throw it" because I was hopping mad about what had been going on. And he made a really demeaning comment - in a condescending tone - about how it must be upsetting to have my schedule changed, as if I was some kind of dementia patient. I had a meeting that I was missing. Sean came in about 15 minutes and opened the door - what if he had been out somewhere, or sleeping? I was late to my appointment, which was embarrassing, and the story was just too complicated and ridiculous to explain. Since it is a sort of place where mostly retirees go, it closes early - 8:30 pm. But by late fall it is dark at that time, and the back door opens to a very dark parking lot that is surrounded by woods. If you would get locked out of the locker room or out of your locker and had no phone, you would be in trouble. I have been spooked at night when I am the only one leaving the building. After 8:30, you cannot get back in. So if there were an emergency outside - a suspicious person or car, for example, and you had already gone out the first set of doors or the main door, you would be stuck. This has always bothered me. After this experience, I put my card on the desk with a note to cancel my membership immediately. I cannot afford the risk of being stuck there, especially at night, and missing a meeting or even being in danger. It takes all pleasure out of going there.
by Ohio musician xxx.xxx.196.103
November 26, 2013
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.196.182
July 31, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was this provider's office easy to locate?
Fairly Easy
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.137.82
July 11, 2013
Did they follow up with you after your appointment?
Yes.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.48.252
May 01, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.27.10
January 04, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.252.182
September 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.151.239
July 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.195.74
March 12, 2012
by Anonymous xxx.xxx.192.114
January 26, 2012
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Map and Directions
1 Memory Ln, Garrettsville, OH 44231