They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.