The great thing about Douglas Mercer is that he is extremely professional and personable. He's always working at everything with a team effort with you so that you know it gets done.
Doug has been a great insurance agent that I have stayed with throughout the years. Such a kind helpful guy. He is always keeping me informed and we usually communicate through email which is my preference and I appreciate him working with my preferences.
Doug himself is one of the main reason I use him for my insurance needs. He doesn't try to sell you something, he is there, like a friend and helps you when you need him. I like how he looks out for your best interest.