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Kimberlee Pappas, Regional Manager

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Kimberlee Pappas, Regional Manager
The Brook Retirement Community
(4 Reviews)
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2375 S. I-75 Business Loop 4 Grayling, MI 49738
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Consumer Feedback

(4 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
by Anonymous xxx.xxx.89.44
February 05, 2013
I read a couple of reviews prior to going to The Brook and was surprised. I have always heard such wonderful things. I am so glad that I did not let these stop me from going there with my mom!!!! We stopped in and were greeted by a friendly face and a wonderful lady. The building was beautiful and all the people we encountered were friendly. Residents were listening and clapping to music performed by a gentleman who was singing and playing the guitar. We actually found out that mom knows a couple of people that live here. Both had wonderful things to say and I think that made her feel good. I specifically asked about staffing and was happy to find out that there are only 23 residents that get assistance vs. the 50 a previous person had posted. In this case, staffing made a lot of sense and seems more than adequate. We were invited back for lunch and my mom actually started talking about getting new furniture for her apartment if she were to move. Thank god for places like The Brook.
by Bernidette xxx.xxx.45.225
October 10, 2012
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did this provider seem irritated to be working with you?
No, they were polite
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.165.100
October 08, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.165.100
August 21, 2012
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Map and Directions
2375 S. I-75 Business Loop 4, Grayling, MI 49738