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Bay Animal Clinic

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Bay Animal Clinic
Bay Animal Clinic
(23 Reviews)
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24060 USHighway 98 Montrose, AL 36559
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Consumer Feedback

(23 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
This was our first visit to Bay Animal Clinic. I took my 7 yr. old mini schnauzer in for her shots and a well visit. The office staff were great and the doctor answered all my questions. Very pleased and consider this "our" vet now.
by Pattie xxx.xxx.18.186
May 24, 2020
Facility very clean, staff helpful, Dr.Kuhn is a great Doctor both for pet and owner
by Toni James xxx.xxx.185.68
January 17, 2017
The Proper Way to Kill a Cat and Fire a Client for Discovering Multiple Errors in Judgement:

1. Molly was brought in on 1/29/16 to review new mass in throat.
2. Dr. Kuhn repeatedly advised that cat was otherwise healthy, mobile, input/outputs fine. Visually healthy with bright eyes, thick coat. Kuhn last saw cat in 2014: loss of fur, gaunt, lack of appetite, staggering. Kept overnight on fluids and started on Flagyl oral suspension. Dx: 'probably' pancreatitis. No other 'pancreatitis' issues since 2014. Had throat tumor removed by different vet in Fall of 2015. Dx: Probably thyroid cancer.
3. Kuhn advised cat 'probably' had pancreatitis flare-up again based on bloodwork. Could not explain why liver enzymes and other indicators were 1/2 what they were during pre-op bloodwork seven months earlier but surgical vet did not diagnose or treat the 'probably' pancreatitis.
4. Kuhn gave cat an injection 'for her stomach'. Was later advised it was for nausea. Asked why when she was not visibly nauseous and no one had mentioned there were any problems. 'I thought you said she was throwing up.' No, that was in 2014.
5. Kuhn advised he was giving nine pre-filled syringes of oral suspension Buprenex because the cat was 17 and 'probably' had arthritis and 'probably' in pain. Gave no other guidance. (30X stronger than morphine, used for post-op pain. Manufacturer information specifies should not be given to geriatric patients or patients with liver, kidney or thyroid issues. The cat fit all three contraindications.)
6. Gave cat first dose of Buprenex. One hour later, pupils dilated, sprawled in strange position in her bed. Checked her later and discovered her flat on carpet, breathing very slow and shallow, unable to move enough air to meow. Attempted to pick her up gently. She screamed in pain. No other word to describe it. Laid her back on carpet and petted her while on phone with Bay's after hours service. 45 minutes into call (they're still trying to reach Dr. Luckey), Molly has several violent seizures and one awful attempt to vomit. Then nothing.
Thirty minutes later Luckey calls. So sorry. Four days later I call the Clinic to discover she never relayed any of the information. Her entry on Molly's records were that client called to say cat was deceased.
7. I contacted Reckitt Benckiser about Buprenex and verified that it should not have been given to the cat. Also contacted the FDA Veterinary Medicine Division. Kuhn had a duty to submit an Adverse Reaction report to the FDA. He failed to do so. I contacted the compounding pharmacy and was advised they provide the solution but the vet's office fills the syringes. Of the nine syringes, only one was filled to the correct prescription of 0.1 ml. All the others were overfilled included several that contained nearly double the amount. The original prescribed amount was within 0.03 of the maximum dose so the other syringes contained verifiable overdoses of the opioid.
8. Spoke at length with Kuhn and as a reluctant gesture of good faith, I offered to withhold legal and administrative action if he reimbursed us the recent expenses for the cat (including our payment for his negligent and unnecessary euthanasia) by crediting boarding fees for the three short medical trips we had scheduled for this year. He agreed but stated he had to check with his business partners and his consultant.
(We agreed on using comped boarding fees because it would not financially impact the practice and he would continue to be paid for all other services.)
9. The following day I called to ask if I could bring the dogs in Saturday instead of Sunday in preparation for my son's medical trip to Florida. The boarding reservation had been in the system for over a month. I was cheerfully told that our 'babies' would no longer be allowed in the Clinic.
I asked to speak with Dr. Kuhn and was told they would try to contact him but I shouldn't count on it.
He called 45 minutes later (10 minutes after review published) and advised he was angry that he had to cancel his family's Florida vacation to 'handle' my situation.
And within 24 hours two glowing reviews show up (the first Yelp reviews of any kind in over five years).
Just like Molly's premature death; a curious coincidence.

So there you have it. As factually and unemotionally as I can write.
You decide whether your trust and pets should be here.
by Lisa Hesmondhalgh xxx.xxx.12.151
March 13, 2016
Excellent pet care. They have the latest equipment to take care of any situation. A little expensive.
by GA xxx.xxx.52.203
July 12, 2015
Was this provider's staff friendly?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office too cold?
No, it was fine
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.75.180
April 09, 2013
Did this provider have reasonable prices?
They were decent, but not very affordable
Does this provider have helpful information available online?
No, just a basic listings page
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
by Anonymous xxx.xxx.163.68
November 23, 2012
Were the kennels and holding areas clean?
Yes, they were spotless
by Anonymous xxx.xxx.57.155
November 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Beth xxx.xxx.100.75
June 22, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by spartan35 xxx.xxx.214.179
June 12, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.192.109
May 10, 2012
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Map and Directions
24060 USHighway 98, Montrose, AL 36559