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Dr Locke A Taylor

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Dr Locke A Taylor
Dr Locke A Taylor
(8 Reviews)
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9023 Woodman Road Richmond, VA 23228
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I love this vet and have been taking my pets their for a long time. I have seen many doctors there and all of them are very caring and know their stuff. However I had an issue today that sort of rubbed me the wrong way. It was one of the staff working the front desk. Her name was Katie. I asked her if she could fax my dogs records to Holiday Barn and she told me she didn't have the fax number. She at first seemed unwilling to look that up for me. I just thought that she was a little rude and should have handled things a little different from the beginning. However she did look the fax number up finally and faxed the info over to them. I have worked a lot in offices, not a vets office, but in my opinion, they should have a list of these types of numbers available for these types of situations. Holiday Barn is really close to them. It's not like it's on the other side of town. Usually the staff are very friendly and helpful. Well watch out for any run ins with Katie. She did not come across as wanting to go above and beyond for the customer. I hate to complain but this was just not a good experience. Not what I ever expected from Dr. Taylors office.
by Robin xxx.xxx.193.156
April 13, 2016
Did this provider give the impression that they cared about your concerns?
Yes
by Anonymous xxx.xxx.113.233
August 12, 2014
Did you feel that your visit with the provider was time well spent?
Absolutely yes
Was the wait time for your appointment reasonable once you got to the office?
Absolutely
Were the staff members able to answer your questions?
Definitely
Are you going to visit this provider again?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
by Anonymous xxx.xxx.10.100
February 26, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Did you experience unnecessary pain during your visit?
No
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider willing to stay open late to accomodate your needs?
Yes, they've stayed open late when I've needed help
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.160.46
May 29, 2013
Was this provider's staff friendly?
No, they were rude
Did this provider prominently display their diplomas or business license?
Yes
Does this provider promptly return your phone calls?
Yes
Did this provider listen to your input and concerns?
Yes
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.253.226
May 20, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider promptly return your phone calls?
Yes
by Anonymous xxx.xxx.20.199
December 03, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.154.153
August 27, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider remember you and your circumstances at every appointment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous
June 13, 2011
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Map and Directions
9023 Woodman Road, Richmond, VA 23228