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Clay John DVM Chanticleer Veterinary Hospital

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Clay John DVM Chanticleer Veterinary Hospital
Clay John DVM Chanticleer Veterinary Hospital
(5 Reviews)
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2701 Chanticleer Avenue Santa Cruz, CA 95065
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
3 star average for Recommended
This was my vet for 10 years and I'm sorry now to have to write a negative review. My dog died last month from an intestinal blockage that was misdiagnosed as pancreatitis not once but during 3 separate visits at Chanticleer. He didn't need to die. The 24 hour emergency hospital he was transferred to and died at 12 hours later says so. Not only was he misdiagnosed for 5 days while his intestines rotted, but tests were not ordered or were botched that could have saved him. After 5 days of misdiagnosing him Chanticleer finally diagnosed the toy blocking his intestine and removed the blockage without removing enough rotted intestine. 12 hours after that surgery the emergency hospital Chanticleer transferred him to in the middle of the night wanted to redo the surgery because they believed rotted intestine was left in him and was killing him. They said at that point even with surgery he had less than a 30% chance of surviving so we didn't put him through it. If Chanticleer had properly diagnosed and performed surgery to remove the toy 5 days earlier this was a survivable medical emergency. He vomited bits and pieces of intestine for 5 days, unable to eat or drink, while Chanticleer stuck with the wrong diagnosis (and told us to take him home and deny him food and water for 48 hours) and took an insufficient blood sample that was rejected by the lab. That blood sample would have told them they were going down the wrong path but only if they had taken a big enough sample to be tested. How is that anything but gross incompetence? For mis-diagnosing and mis-treating my dog resulting in his death Dr. Clay wants full payment of over $5000, taking no responsibility for one screw-up after another that killed a dog, who wasn't old. I take no pleasure in writing this review. I loved the Chanticleer family and trusted 5 dogs to their care. Dr. Clay has forced me to do this. I will miss Jennifer Condreay, DMV and I hope some day she opens her own office.
by Sara Keenan xxx.xxx.222.176
January 15, 2015
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Was this veterinarian friendly?
Extremely Friendly
Was the waiting area spacious?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.93.103
October 05, 2013
Are you going to visit this provider again?
If I need to, I'll return
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider late to your appointments?
No, they were on time
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.97.121
April 23, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider treat their staff well?
Yes, they treat their staff with respect
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.97.121
February 04, 2013
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's office too cold?
No, it was fine
by Anonymous
May 17, 2011
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Map and Directions
2701 Chanticleer Avenue, Santa Cruz, CA 95065