I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. The vets and staff here were so nice and helpful; I have already told my loved ones that they should start coming here. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. The only reason he wouldnt remember my name is that I haven't had horses in several years, he always made house calls to take care of my horses. We are in the process of getting horses again and I will most defeninately use him again.