Their office was clean enough, nothing special though. They definitely pressured me to buy products. I felt like they were just trying to make money off me. I really felt comfortable and secure in their care. The equipment was safe and well taken care of and appeared to be pretty sophisticated. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it.