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Towson Pet+ER

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Towson Pet+ER
Pet+E.R.
(3 Reviews)
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1209 Cromwell Bridge Road Towson, MD 21286
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Consumer Feedback

(3 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
5 star average for Recommended
Staff
5 star average for Staff
Our experience with PET+ER in Towson is nothing short of a horror story.
Our newly rescued puppy ate a small toy, and we took him to our Vet where an Xray was taken and determined that IV fluid treatment and supportive care is needed for 24 hours. The Vet recommended Belair medical center, however, we choose PetEr since it was closer, That was mistake #1. Our Vet Contacted PetEr to discuss availability and they committed to immediate IV fluid treatment.
3 hours later at PetEr Chester is yet to receive IV fluids and Supportive Care.

Dr. Muse finally provides a cost estimate of $2200.00 for an overnight stay, then reduces it to $1760.00

at 6:45 Pm we called to check on Chester, Dr. Muse states that he is in good condition. passed stool and ate.
at 8.00 pm Dr. Muse calls and states that she took an Xray and unless Chester has emergency surgery he will die today.

$7600 later, Surgery is a success.

PetER sends XRays to eVet Diagnostics for Review. An Expert with over 20 years of Experience and currently teaches Radiology to Vets reads the Xrays and states that only Supportive care is needed, specifically states NO surgery was necessary, only supportive care.

At this point, we are out $9000.00

At 10 PM the night of the surgery, Dr. Kim calls our house stating that an NG tube needs be inserted in Chester to prevent throwing up, cost $500, At 6:00 am my wife visits Chester to find out that the NG tube was not properly inserted and Chester threw up. Rest assured they charged us the $500

Pet ER put Chester on a 4-day dose of painkiller that is known for suppressing appetite.
9- Pet ER reports that Chester is not eating and fail to disclose the side effect of the painkiller, upon further investigation i learned the facts from the internet and demand the removal of the painkiller patch.
10- Chester started eating.
11- As a direct result of the initial surgery and failure to eat for 4 days Chester suffers another medical condition requiring surgery.
12- Pet Er makes another demand for $3500, we were able to come up with a partial payment.
13- Tamara Santesse makes a demand for full payment, we asked for a detailed invoice, she states that it will take her two days to prepare, based on that we respond that we will pay upon receiving a detailed invoice. Tamara Santesse threatens to release Chester from their care, which is a violation of MD law. My wife was scared to death and uses her credit card to pay the remaining balance, about $1100.
14 Two nonprofits agree to help with Chester's invoice.
15- Pet Er refuses to accept payments from third parties stating they are not a payment processing center. We would have received $1900 in grants that the nonprofits had to pay directly to the hospital in accordance with all nonprofit rules.

Our total experience was a $12500 of unnecessary medical expenses due to Pet Er's failure to read an Xray.
Filed a claim against Zurich insurance.
Zurich refuses to pay stating that Pet Er met the standard of care. When asked to define the standard fo care Zurich refuses to answer.

Research into Vet. Medicine Standard of Care reveals that the Standard of Care is not Standard in fact there is no consensus on what is the Standard of Care. Thus Zurich failure and refusal to define the utilized standard.

Under penalty of perjury, the information i stated above is a true description of our Experience with this facility.

What is next you ask?

The standard i am familiar with is called Beyond Reasonable doubt, which is a high standard. Let me be Clear Pet ER, I can substantiate my statements above beyond reasonable doubt.

by khalid darargeh xxx.xxx.187.62
August 24, 2018
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to someone who asks for a referral?
Yes
Did this animal hospital use current and safe equipment?
Yes; the equipment is very advanced!
Did a staff member acknowledge or greet you when you entered?
Definitely
by Anonymous xxx.xxx.152.229
October 15, 2014
Do you feel that you could have received better service somewhere else?
No, I don't think so
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
by Anonymous xxx.xxx.191.227
June 09, 2013
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Map and Directions
1209 Cromwell Bridge Road, Towson, MD 21286