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HEALTH CARE SOLUTIONS AT HOME INC

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HEALTH CARE SOLUTIONS AT HOME INC
HEALTH CARE SOLUTIONS AT HOME INC
(8 Reviews)
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31390 INDUSTRIAL PKWY NORTH OLMSTED, OH 44070
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Staff
3 star average for Staff
Recommended
2 star average for Recommended
Value
4 star average for Value
Expertise
4 star average for Expertise
In the past I have had nothing but negative people and not helpful at all on the phone at the North Olmsted location. Today I got Brandy! She was so very helpful and pleasant!! It was so refreshing!! Brandy answered questions I have had for two years! She should be training your people on customer service. s a raise and a promotion!!
by Jewel Nichols xxx.xxx.14.95
June 18, 2020
Very dissatisfied! Nothing but problems with the equipment they provide. Had to leave work today because one again a portable unit quit on me.. Trying to get service is a joke! It quit at noon and I just received a call back to tell me it would be sometime this evening!
by Jewel Nichols xxx.xxx.14.199
May 28, 2019
This supplier Doesn't support the patient well at all. Unable to get service on equipment when you take it in for service. They don't call to inform you of any status of your equipment repairs nor do they have loaner units when they take your equipment in for service. Personnel staff are very nice and are sorry for your wait but that doesn't help the patient. Will be looking for another company for medical equipment and service.
by Joseph McKinney xxx.xxx.164.16
May 09, 2019
They billed my insurance company for replacement parts to my CPAP machine even though I had not dealt with them in years. I did not receive any products. I received three bills from them saying I owe them the remainder. I called and complained to their customer service number and I was told I would be called back shortly. It has been a month and I have not heard anything. I doubt my insurance company has been paid back either. I have not used my Cpap machine for several years. The bills have stopped for the time being until I get charged again.
by jeff xxx.xxx.136.73
April 27, 2015
Did this retail store have reasonable prices?
Yes
Was the staff at this retail store friendly?
They were decent
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Were you able to get all of your questions answered while you were at this retail store?
Yes
Was the retail store easy to locate?
Fairly Easy
by Anonymous xxx.xxx.108.130
June 19, 2014
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
by Son In-Law of Patient xxx.xxx.51.198
November 23, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous xxx.xxx.127.244
June 19, 2013
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Jim Griffiths xxx.xxx.79.70
December 28, 2012
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Map and Directions
31390 INDUSTRIAL PKWY, NORTH OLMSTED, OH 44070