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APNEA CARE INC

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APNEA CARE INC
APNEA CARE INC
(51 Reviews)
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1120 YOUNGS RD WILLIAMSVILLE, NY 14221
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Consumer Feedback

(51 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider's office clean?
It was satisfactory
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous xxx.xxx.157.18
March 27, 2013
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous xxx.xxx.77.5
February 22, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous xxx.xxx.203.241
November 24, 2012
They didn't seem too happy to be helping me the front staff needs to be made aware of he fact that people in the waiting room can hear what they say even their not so noce comments. Maybe they were just having a bad day, but they could have been nicer. one appointment they never called me to tell me the person who takes care of me was out for a couple months and i would have to come back , i didn't have a problem with this until i had been sitting there for 15 minutes before they took care of me and that only happened because i went up there again it was a Friday and they knew he had been off all week why couldn't they call me instead of making me waste my time and gas... they always make you wait a while for your appointment .,They answered most of my questions but I could have used more information i need a new mask thing the rubber thing they still have not sent me an email telling me it was time to replace it which they sid they do. so no i wasn't too impressed with their level of service. It wasn't terrible but I think that I probably could've gotten better service somewhere else.
by BGNW xxx.xxx.41.98
November 16, 2012
It seems like the recently added competition in the sleep medicine arena has forced Apnea care to behave unethically. They phoned me repeatedly to get me to come in and upgrade my equipment – telling me I was eligible and that insurance would cover it. I finally made an appointment. I was heavily pressured to make another appointment – right away! - with their Doctor partner (Amherst Sleep Medicine) to ensure my prescription air settings were appropriate. I knew I needed to check with my primary physician first, and when I did and he totally disagreed that I needed another sleep study. So, had I proceeded with the sleep study, it would have been at my expense. As a result of my visit to Apnea Care, I was given a new CPAP machine, and I paid ~$250 at that time, with the understanding that insurance would cover the rest. Then I began receiving invoices from Apnea Care. I was told this was ‘rental’ – these invoices eventually totaled another ~$250. I was upset and said I would not pay, as I was never told of this additional cost, and had I known this was going to cost $500 out of pocket, I would NEVER have purchased it! My old one works fine. They threatened to take my bill to a collections agency and as I was in the midst of refinancing my mortgage I did pay them, but under protest. Bottom line – Apnea Care seems desperate for revenue and will behave unethically as a result. I do NOT recommend them.
by JW xxx.xxx.112.250
October 29, 2012
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.35.236
September 30, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Cadbury xxx.xxx.175.11
September 12, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.155.109
August 24, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
Only with clear directions
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.226.197
August 15, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Consumer xxx.xxx.228.2
August 09, 2012
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1120 YOUNGS RD, WILLIAMSVILLE, NY 14221