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APRIA HEALTHCARE INC

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APRIA HEALTHCARE INC
APRIA HEALTHCARE INC
(10 Reviews)
> Get Phone Number & Directions
815 WOBURN ST STE A WILMINGTON, MA 01887
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Consumer Feedback

(10 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
Trying to get a replacement CPAP machine. My doctor faxed the required documentation to Apria several times and received a transmission receipt
each time. Apria claimed they never received anything even though my
supplemental insurance sent me a letter looking for documentation that Apria was supposed to send them. I wonder why Apria sent them a notification for a CPAP request if they never received anything from my doctor.
NEVER EVER EVER EVER GIVE THEM YOUR CREDIT CARD INFO
by William Lingquist xxx.xxx.197.194
June 29, 2020
my doctor keep sending them the information they requested. Fairfield office says the information is correct but when I call the number to reorder supplies they say they don't have the information on file but I need a new sleep study which I had just eight months ago all that I need to have a new face to face which I had just done I am so fed up I am going to another company
by Frustrated xxx.xxx.182.253
July 21, 2016
This is a company that has no business dealing with people who are ill.
My doctor ordered a portable oxygen concentrator 1 1/2 years ago. The
Order is allegedly never written correcectly,has been cancelled,is out
Of stock, missing something or all the above. I'm just trying to live a reasonably normal life and I don't understand why they're doing this.
And why can one not get the phone number for there branch offices.
I'm so angry I told them today that if I don't hear from them I'll contact
Both the attorney generals office and Medicare on Monday.
by Mara Bohn xxx.xxx.33.218
July 08, 2016
I wish the website would state the hours and days they are open
by karen xxx.xxx.96.92
October 30, 2015
I would not recommend your services. I have been trying to replace my Bi/pap machine for over one month with no resolution I have made many calls to your office 978-657-8446 have talked to multiple representatives for over a week they have been telling me they are waiting on my insurance company today I turn into the squeaky wheel I talked to two representatives who said Quote (waiting on your insurance company we will call you) I then request a supervisor wait on hold to finally be told all they need is me to take my old machine to Wilmington office for the correct settings. my question why did it take so long for someone at your office to tell me to take my machine to wilminton to download settings and why for over a week none of your representatives could tell me that information only after I take no for a answer get nasty on the phone wait on hold for ever then get a supervisor tell my story over and over again to finally be told all I have to do is bring my old machine to Wilmington to down load machine I have had the worst experience dealing with YOUR PEOPLE. I ONLY STARTED TAKING NAMES TODAY AFTER I EXPLODED ON THE PHONE FOR GETTING THE RUN AROUND FROM YOU PEOPLE FIRST WAS MICHAEL JAMES SECOND WAS SHANNON B WOULD NOT GIVE ME ENTIRE NAME SHE WAS THE SUPERVISOR WHO AFTER I FLIPPED OUT FINALLY GAVE ME THE CORRECT INFORMATION I NEEDED TO REPLACE MY OLD MACHINE THANKS FOR NOTHING FEEL FREE TO CONTACT ME BUT WAIT ONE WEEK I AM TO PISSED OFF TO TALK NOW I HAVE SLEEP APNEA A HAVE NOT SLEPT WELL WITH OUT THE USE OF THIS MACHINE.
by David F Scroxton xxx.xxx.191.2
April 27, 2015
Was the staff at this retail store friendly?
Yes
Was the retail store easy to locate?
Fairly Easy
Are you going to visit this retail store again?
If I need to, I'll return
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Were you able to get all of your questions answered while you were at this retail store?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.58.169
October 01, 2014
Their billing department is the worse that I have ever dealt with. I have been a customer for about nine months, and I am still in a CPAP rental period. I have never received an accurate bill. They always bill based on what they expect the insurance company to not cover, but are never correct. Every month, I have to call with corrected information from the insurance company and every month that ask that I allow auto-payments from my credit card.
by Lou S xxx.xxx.64.2
October 25, 2012
Aapria, doesn't understand what the word service means. I have been using a CPap machine for several years. I work during the day, leaving at 7:00 inthe morning and returning at 7:30 at night. I cannot carry the machine with me as I comuute via commuter rail and subway and walk. I have a very difficult time getting the Apria staff to read my machine for my dr. I usually have to stay home a day and within the past year I stayed home and couldn't get the machine read.

Recently the staff person called me to ask me a question about the supplies, I think. I say think because she talked so fast and did not leave her name or a telephone number. I think she was asking if I wanted a new mask and hose - they usually send one every year. For me the C pap is a life and death matter. Without it I could have serious health consequences. Yet as a patient I am treated very casually. If I find another alternative to Apria I will use it.
by Unhappy xxx.xxx.201.55
August 06, 2012
I thought the staff did a very good job in explaining all about my new c-pap. They called me several times to make sure I was comfortable with how it was working. No problems at all. I would recommend Apria Healthcare to my friends.
by Anonymous
November 19, 2011
They didn't listen to anything I had to say! Whenever I tried to get a word in, they either interrupted me or cut me off before I could finish. I kept having to explain it to them and remind them why I was there. They weren't horribly inexperienced, but I was hoping for someone with more experience. I wasn't sure they'd be able to help me. I definitely think that I could have gotten much better service somewhere else. I was amazed at how poorly they treated me.
by Anonymous
October 14, 2011
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Map and Directions
815 WOBURN ST STE A, WILMINGTON, MA 01887