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APRIA HEALTHCARE INC

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MODESTO, CA

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APRIA HEALTHCARE INC
APRIA HEALTHCARE INC
(9 Reviews)
> Get Phone Number & Directions
4400 SISK RD MODESTO, CA 95356
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Consumer Feedback

(9 Reviews)
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
Service
3.5 star average for Service
Value
3 star average for Value
Environment
4 star average for Environment
The office staff at the modesto office is very kind and do all they can to resolve a problem which isn't much..You have to deal with the Apria Co. over the phone and all of their operators are in the Philippians. They are hard to understand and they do not understand your problem. I strongly suggest you do not deal with APRIA HEALTHCARE INC. .
by Lillian M Briton xxx.xxx.61.227
November 20, 2018
Called to get a wheel chair for my mom, it was hard to understand the person who answered the phone, when I asked how I get the authorization form for the insurance company, he gave me customer service number which turned out to be the number I initially called. Not very helpful, when I called back there was no answer. They must get there revenue from another source because I doubt it very much if it's from customers. Selected a start but I would not even give one star to this business!
by Helen xxx.xxx.192.66
August 12, 2015
I received monthly debits beginning April, but was never told that the wheelchair was a rental; I thought the amount I paid was co-pay insurance.
When I called about the debits, they indicated it was a rental, and they would stop the charges, since my Dad is now deceased. They indicated they would pick up the wheelchair. We received a subsequent call stating they could not pick up the wheelchair. I was told they would not continue to bill since I had contacted them. Two days later, they called my mother and threatened to continue to bill since the wheelchair hadn't been returned. Really? Heartless when we just lost my Dad.

We then tried to return the wheelchair but they were closed. When I called 800#, they indicated they would send out for a pickup. I just got off the phone with them and they indicated they could not come for a pickup as scheduled on Friday.

POOR CUSTOMER SERVICE and followup
by Anonymous xxx.xxx.250.2
July 06, 2015
not good DONT ANSWER THE PHONE SEEMS THE PEOPLE DONT CARE IF THEY HAVE YOUR BUSNESS
by harold xxx.xxx.64.210
March 05, 2015
Was the staff at this retail store friendly?
Not one bit
by Anonymous xxx.xxx.166.153
September 16, 2014
Would you refer this retail store to a family member or friend?
No, If I had known how terrible they were I never would have gone.
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Was the retail store easy to locate?
Fairly Easy
Was the staff at this retail store friendly?
They did what I asked, not a bit more
Were you able to get all of your questions answered while you were at this retail store?
No, I left confused and frustrated
by Anonymous xxx.xxx.148.233
June 11, 2014
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did this provider listen to your input and concerns?
Yes
by Daniel Jackson xxx.xxx.72.168
February 10, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.197.147
November 26, 2013
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.85.155
January 11, 2013
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4400 SISK RD, MODESTO, CA 95356