Their staff is the most friendly, welcoming staff I've ever dealt with. I have been a client since 2004 until I recently had to put my dog to sleep. He was unable to get into the car and was in alot of pain, when I called their office they worked to help us figure out a way to get him there but after seeing it was not something that we could do, the doctor along with an assistant came to our house and helped to put my dog to rest and removed him and took care of everything for me...this showed above and beyond care for my time of need during this upsetting moment and the care I needed for my best friend. They were there for me 4 years ago when my cat was sick and then again this past year when I needed them. When we are ready for another pet, they are the top of our list for our vet needs.