They barely ever answer any of my questions over the phone, and I've had to make way too many appointments. Their equipment was old. Most of it was still in usable condition but I would have appreciated equipment that was at least current. They don't have that great of a professional reputation in my community. They definitely aren't known for being experts. They probably could have used some continuing education courses to get up-to-date on more current methods. It was a little upset with how rough they were with my pet and I think that if they were a little more gentle my pet wouldn't have been so frightened.