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Animal Medical Hospital Of Northern Vermont

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Animal Medical Hospital Of Northern Vermont
Animal Medical Hospital Of Northern Vermont
(16 Reviews)
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Hyde Park, VT 05655
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Recently I took my dog to this vet- our long time vet- because I noticed he
s been having difficulty breathing while hiking and walking. I contacted my friend, who is also a vet in another state, who recommended we bring our dog in for a geriatric exam. Dr.Stevenson said that everything looked fine, except for the paleness inside of his mouth. He added that there were a number of things which could cause this: cancer,a hemorrhage, or internal bleeding. He said that this was an old dog, but that he was in pretty good shape for how old he was. He laid my options out by saying we do nothing and allow him to digress, or we look into it and see if there were a treatable cause for the shortness of breath and paleness. It seemed clear to me that the best course of action was to proceed with testing. He said that he wanted to prepare me fr the possibility that the xrays may come back showing that he was "full of cancer." I left my dog there for an hour and came back. He was very prompt to consult with me upon my return, but made me wait in the exam room while he spent a considerable amount of time discussing how he was going to stack the hay in his barn with someone else- all the while leaving me wondering what was wrong with my dog. He came back and we discussed the results of the testing for a few minutes. I lwft and went to the counter to check out and pay my bill. I was shocked to discover that the bill was over $400.00. I said to the receptionist that I was unable to pay that much all at once. Dr. Stevenson came out from around the corner and raised his voice to a tone which became hostile. He said, "I'm trying to run a business here, I don't have room for patients who can't pay!" I added that I was just saying that I was unable to pay all at once, and that I intended to have him paid off within the next to weeks. He accused me of never intending to pay. He said, "Everyone who has never paid me has said those exact words." I reminded him that we have been long term clients in good standing- a point which he didn't' seem to care for. I added that if they were able to communicate that the testing would be so expensive, we could have been able reach an agreement beforehand, and avoided the sticker shock I was experiencing. The receptionist chimed in to say "He wouldn't have done anything if he didn't think you were able to pay for it." A point which has me confused. Clearly, Dr. Stevenson provides different levels of care based on what he thinks other people can afford, and gets pissed off to the point of yelling when people ask for payment plans.I left feeling disenfranchised. I returned the next day after I realized I didn't get a receipt for my visit, detailing the work that was done. I asked for a this, and the medical records for the visit- which I did not receive. After it became clear I wasn't getting the records, I asked the tec where I would go to report them for an ethical violation. I was met with a vague answer: "Go call someone at the state. I'm not sure who, but someone there will tell you." I was not provided a number or more specific information. Later that next day, my friend- the vet- asked for a copy of my dog's records. After Dr. Stevenson learned I was going to report him, he made sure to add a SOAP note containing misinformation about our interaction, saying that I "insisted" he proceed with the testing and that I "didn't think I should have to pay for the visit," among other personal insults and false information about my visit. His point here was to made me look like a bad consumer to the next office. My experience with David was that 1.) He uses scare tactics to run up the bill 2.) Won't tell you anything about the cost, and 3.) Is insensitive to the financial situations of people who want there pets to have the best care possible.If you want "quality and compassionate care, " go somewhere else!
by Neil Herrick xxx.xxx.6.223
September 20, 2015
Friendly, knowledgeable staff. We had my Carlin Pinscher, Raven go through their "New puppy" round of shots and check-ups. They also saved my cat from constant UTI issues, not by expensive prescription foods, but by trying a different brand of regular (higher quality, but MUCH less expensive than prescription) foods.
by grizlok xxx.xxx.159.254
March 26, 2015
They helped us keep my puppy Raven healthy since we brought her home as a stray in 1999 to when she had to be put down in 2014. They are wonderful people, highly recommended. They treat you like family.
by Autumn xxx.xxx.197.198
January 26, 2015
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Did this provider seem knowledgeable and competent?
Definitely
Does the provider's staff maintain a professional appearance?
Definitely yes
by Anonymous xxx.xxx.58.2
November 19, 2014
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Does the provider's staff try to accomodate your schedule when booking appointments
Usually
by Anonymous xxx.xxx.84.42
October 27, 2014
Dr Stevenson is great with our chocolate lab and his office staff are pleasant and knowledgable.
by Kate xxx.xxx.101.185
October 12, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Does this provider remember you by name?
Mostly
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely
Are you going to visit this provider again?
Absolutely
by Anonymous xxx.xxx.186.19
September 21, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Did the waiting room smell clean?
Yes
Did this provider spend time asking questions and listening to you?
Definitely
by Anonymous xxx.xxx.36.75
June 02, 2014
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Would you refer this provider to a family or friend?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.20.31
October 27, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by trevor/susanne xxx.xxx.210.209
August 06, 2013
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Hyde Park, VT 05655