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Castlerock Pet Hospital

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Castlerock Pet Hospital
Castlerock Pet Hospital
(9 Reviews)
> Get Phone Number & Directions
6930 RR 2338 Georgetown, TX 78628
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I took my Mother's Beagle in to get put to sleep because my Mom was too sad to do it. The Beagle's name is Mischief. Mischief is about 16 years old, she has skin problems, she's almost completely deaf, she can't walk very well, another vet had told us she might have cancer in her stomach because it becomes distended on one side, she randomly pees on the floor, she sits in her pee when she pees outside, she cries out sometimes when she's just laying there. She's been kept comfortable, she's a happy dog, but it's been time to put her to sleep for awhile. So when my Mom broke her wrists and became unable to care for this dog, that already had needed to be out to sleep, she sent me to do it. I brought her to Castlerock and that woman vet told me that she wasn't going to put her down because she could treat get and keep her comfortable. I tried explaining that this dog has been kept comfortable and that she's 16 years old, that my Mom can't care for her anymore, that we've treated her bladder, etc. She refused to put her to sleep, insisted that she could give her a pill to treat her peeing on the floor. She was so rude and flat out asked me why don't I keep the dog while my Mom gets better. I said "No", she continued to grill me on why somebody else couldn't take the dog. This woman is so thoughtless, in front of my 9 yr. Old daughter to act like we were just putting Mischief down because we didn't want to care for her. I shouldn't be asked questions in that rude, intrusive manner and be told that. I told her several times again that she wags her tail because she's taking meds that keep her comfy. But when a dog has nerve issues with her hind legs and just pees and poops everywhere, has pain from the stomach like that. It's cruel to continue to keep them comfortable. She did not take anything I had to say, she was very rude and has no care for this dog. I feel like I was just dismissed and she treated me like a horrible person for wanting to put the dog down. I used to be a vet tech, and I've also worked with several animal shelters and rescues. There are animals that you keep comfortable and others that you just can't keep alive because it's cruel, and Mischief was suffering. I took her to another vet and they took one look at her and all of them were said it's definitely time to put her to sleep. I will never use this vet again, I'm so disappointed.
by LOrigan xxx.xxx.232.86
August 22, 2015
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Did this provider's staff seem to respect him/her?
Definitely! The staff spoke very highly of this provider and it was clear that they held them in a position of high respect.
Do you feel like this provider's office is well staffed?
Definitely
Did your provider ask enough questions that you felt they took a holistic approach to your appointment?
I think they really try to take a holistic approach but I felt a bit rushed with all their questions.
by Anonymous xxx.xxx.141.62
August 23, 2014
Did the veterinarian allow you to stay with your pet at all times?
For part of the time
Was this veterinarian friendly?
Extremely Friendly
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by RMC xxx.xxx.172.73
February 28, 2014
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous xxx.xxx.101.214
January 24, 2013
The staff here goes above and beyond to make my pet and me feel at home. They are the friendliest people! The restrooms were very well-stocked at this provider's office. They always have toilet seat covers, paper towels and toilet paper and never run out. It's so refreshing to find a vet that isn't always overwhelmed by too many pets. They are able to spend as much time with you as you need and are never rushed off to see another pet. I'm sure it's no surprise that my pet hates going to the vet, but what a relief to find an animal hospital that is so dedicated to making your pets experience as pleasant as possible. They never separate you from your pet and I was able to stay within "save me" range the whole time. No taking pets behind closed doors like other places I've been too. This veterinarian was so incredibly compassionate when my pet was sick. They consoled me when I was upset and even gave me a hug. I have had pets all my life and have never found a veterinary office this good.
by Anonymous
September 12, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
by Anonymous
July 20, 2011
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Does this provider welcome questions?
Yes, they don't mind answering my questions
Would you refer this provider to a family or friend?
Yes
Was this veterinarian friendly?
Yes
Was this veterinarian friendly to your pet?
Yes, my pet seemed to really like him/her
by Anonymous
June 11, 2011
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
by Anonymous
March 22, 2011
I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals. Thanks to their exceptional level of care that they always offer here my pets have enjoyed healthy and long lives. My pets have never been misdiagnosed and I strongly recommend them to anyone who loves their pets. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
by Anonymous
February 26, 2011
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Map and Directions
6930 RR 2338, Georgetown, TX 78628