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High Plains Veterinary Clinic

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High Plains Veterinary Clinic
High Plains Veterinary Clinic
(9 Reviews)
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Amarillo, TX 79107
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
They were rude and they did not treat my small dog in any way to make him well. After 4 days in a cage with not enough water my dog looked worse then when I first took him. He was scared and dehydrated. He was injected with a shot that burned his skin behind his neck. I was told by a Dr. that my dog was full of fleas, when she was not there when he was admitted. My dog is an inside dog and I know I did not take him there with fleas. They were paid well to care for my dog, but the care was not worth it.
I will never take my dogs there again. They all look like they do not like animals.
by Jagger xxx.xxx.151.91
January 15, 2015
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable at this animal hospital?
Yes
Did the waiting room furniture appear to be clean?
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
by Fidelia Lucero xxx.xxx.152.98
April 24, 2014
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by GLENDA BILYEU xxx.xxx.159.115
August 14, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.48.95
June 29, 2012
They paid close attention to me and all of my questions were answered. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions.

Their receptionist was rude and disrespectful. I was very concerned about my puppy and she treated me like I was her child. She disrespected me and I will soon contact Dr. Wise to let him know what kind of service his receptionist is providing. Their hours are 9am to 1pm on Saturday however she told me " if you're going to bring your dog, you better bring him now because Im trying to get out of here by 12:30(pm)"
This was the first time I had brought my puppy to this clinic and I was deeply disappointed. I was told my puppy tested negative for Parvo however a second test at the Small Animal Emergency Clinic showed him to be positive for Parvo. I understand this type of thing can happen. What there is no excuse for is the lack of respect I experienced.
by Rosie xxx.xxx.155.16
May 19, 2012
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
by Anonymous
October 31, 2011
Would you recommend this animal hospital to others?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous
October 25, 2011
Were the examining rooms clean and free of odor?
Absolutely not, they were disgusting and smelled so bad!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
August 17, 2011
The veterinarian and friendly staff educated me on what I could do better to help keep my pets healthy and happy and really stressed the importance of taking care of my pets teeth. I left with a better understanding of proper pet health and found their recommendations to be incredibly helpful. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you.
by Anonymous
July 11, 2011
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Amarillo, TX 79107