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Stonegate Companion Animal Hospital

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Stonegate Companion Animal Hospital
Stonegate Companion Animal Hospital
(14 Reviews)
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Dandridge, TN 37725
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Did you leave the animal hospital feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this veterinarian answer all of your questions?
None of my questions were answered
Did this veterinarian seem overwhelmed with too many pets?
Yes, It was like a circus! It was so chaotic I thought the vet was going to pull their hair out!!
Does this provider answer the phone in a reasonable time when you call?
Mostly
Were the staff members able to answer your questions?
Not at all
by dorothy xxx.xxx.83.198
February 19, 2014
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
Was it easy to make an appointment with this provider?
Yes
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.2.42
February 21, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Was this provider's office too cold?
No, it was fine
Did this animal hospital use current and safe equipment?
Yes
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.122.69
January 17, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.150.19
January 02, 2013
Does this provider offer flexible appointment times?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider show attention to detail?
Kind of, but not very much
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Does this provider remember you and your circumstances at every appointment?
Yes
by jessica meier xxx.xxx.205.222
December 03, 2012
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Did this provider have reasonable prices?
No, it was expensive.
Did this veterinarian answer all of your questions?
Some were answered
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.113.219
October 22, 2012
Was this provider's staff friendly?
Not Really
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this veterinarian fully explain your pet's condition?
No, I left frustrated and confused
Was the waiting area spacious?
No, it was rather cramped
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.193.68
October 20, 2012
They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They made the extra effort to make sure every question and concern I had was addressed. I've been to other vets that have designated areas for dogs to go to the bathroom but I didn't see one here. It really wasn't that big of deal though because there was a little grass outside the office so it was fine. I spend a little too much time in the waiting room. I've waited longer at other offices, but I was hoping to be seen sooner. They have a huge selection of medication available for pets and are very knowledgeable about each brand provided. Every time I pick up medication they always have what I'm looking for and have never been out-of-stock.
by Anonymous
February 16, 2012
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Would you refer this provider to a family or friend?
Yes
Did this veterinarian answer all of your questions?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
by Anonymous
January 29, 2012
I was extremely satisfied with how smoothly my pet's appointment went and how helpful the vet was. It really went well. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.
by Anonymous
December 10, 2011
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Dandridge, TN 37725