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Plains Animal Hospital

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Plains Animal Hospital
Plains Animal Hospital
(10 Reviews)
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Wilkes Barre, PA 18705
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Consumer Feedback

(10 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
3 star average for Value
Our 17 year old cat has been on antibiotics for two weeks, he is losing 14% of his body weight per week and is down to 5.5 lbs. We have explained that we wish only to keep him comfortable at this point because he is clearly suffering. The Dr. ran tests and informed my husband that he has hyperthyroid. After almost $400.00 home he came with medications that I found out this morning will take weeks to work. My husband & I could not continue to watch him suffer and had him euthanized today. When I tried to find out why it wasn’t explained to my husband yesterday how long the treatment would take, since the cat is clearly starving to death and clearly suffering and can’t afford to lose weight for another two weeks while we wait for the meds to kick in I was told that they are in the business of treating animals not killing them. I asked them to cover the cost of the euthanasia since we would have had him euthanized yesterday had we been given all of the information then. They refused. I asked to speak with the vet, they never called.
When we went in this afternoon to have Buddy put to sleep, they came in the room to talk about what happened yesterday. I asked repeatedly for them to leave us to say goodbye to our pet, pointing out that this was a hard enough time for us and that they could have this discussion later. They wouldn’t stop. I begged, I yelled, nothing worked. They had to have their conversation then and try to prove their point. They took what was already a very difficult situation and made it so very much harder. I will not go back there under any circumstances. They cared not at all for my cat’s suffering, only that they could talk us into one more test to make another buck. They cared not one bit for the heartbreak that we felt saying goodbye to our family pet, it was more important that they have their way. Stay away, stay very far away!
by awful vet xxx.xxx.89.26
May 02, 2014
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Does this veterinarian offer emergency after-hour services?
No, they encourage you to just go to another emergency vet
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
by alias xxx.xxx.27.125
February 17, 2014
They only care about what is in your pocket and not you animal Ive asked about several issues with my dog and never gotten a straight answer or any solutions Can they be sued for lack of compassion or humaneness ?
I wont go there any more



by sandy xxx.xxx.231.187
July 21, 2013
by Anonymous xxx.xxx.87.130
July 18, 2013
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.223.133
April 28, 2013
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.68.165
October 16, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were you able to relax during your appointment?
Yes
by Anonymous
September 06, 2011
I did not feel safe at all in their care. I definitely had doubts about their qualifications. Their staff was not friendly at all, I didn't feel welcome there. They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office.
They have posted all over there office how they are dedicated to your pet and your feelings but I went there for an emergency and spent more time talked to about money then the treatment for my dog!
They refused treatment of an animal and beloved pet that was in critical condition because at 12am my bank was closed and because of this my dog suffered for several hours before finally agreeing to put her down for a condition I was first told to expect a full recovery from. I wish I new of other 24hrs veterinarian hospitals to go to cause I would have gone there in a heart beat but I wasn't even given any other options.
If you have an emergency and love your pet like I did never go to this hospital they will make you feel like you don't matter and neither does you pet with out the right kinda credit card!
by Anonymous
June 28, 2011
Did this provider answer all of your questions?
None of my questions were answered
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider use excessive foul language?
No
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
No, they criticized what I have been doing and gave me no additional information on how I could improve
by Anonymous
June 22, 2011
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Was this veterinarian friendly to your pet?
Sort of, not overly friendly however
Was this veterinarian friendly?
Not Really
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous
April 08, 2011
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Wilkes Barre, PA 18705