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Banfield The Pet Hospital

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Banfield The Pet Hospital
Banfield The Pet Hospital
(3 Reviews)
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1010 East Lancaster Avenue Downingtown, PA 19335
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Consumer Feedback

(3 Reviews)
After being somewhat dis-satisfied with Banfield throughout the last 11 months, the final thing that happened........called last Monday to make arrangements for a heart worm shot and was told that NO APPOINTMENT WAS NEEDED just for the shot. That was after they tried to tell me that an examination was required since it was too long since our dogs last physical (3 weeks). When we were there for his physical, they said I had to wait 2 more weeks before they were able to give him the heart worm shot. SO, called back last Saturday to find out if they were busy, 5 days after being told that no appointment was necessary, and was told that we MUST have an appointment.....for a shot that takes what amount of time to administer - 30 seconds??? Oh, then they came up with.........You can drop him off at 8:00 AM, and pick him up at 5PM, and we'll give it to him during that time. Does that make any sense at all? Who in their right mind would leave their dog caged up all day just to get a shot that takes....(again) 30 seconds at most to administer????? These people have no concept of logic. How would they like to be kept in a cage all day long for something that takes 30 seconds? Since I am writing this, here's a little more - the Downingtown, PA facility is filthy. While WAITING in the examination room we took a look around, the floors are filthy, grungy filthy. A previous vet that we had mopped the floors between customers, but then that was a REAL Veterinarian that we had before moving. And the money that Banfield claims to be saving you by having their "insurance plan", it's a big rip off. READERS - Choose your veterinarian provider carefully. There are lots of viable options for very good quality pet care. I have not found Banfield to be one of them.
by David Kingsley xxx.xxx.148.33
May 12, 2017
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
by Anonymous
October 04, 2011
Did they follow up with you after your appointment?
Yes.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this veterinarian offer emergency after-hour services?
Yes, I can always count on them
Was this provider's office clean?
Yes! I was amazed at how clean it was!
by Anonymous
March 31, 2011
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Map and Directions
1010 East Lancaster Avenue, Downingtown, PA 19335