Reviews for Twin Valley Animal Hospital in West Alexandria, OH

Great place very warm and caring to both patient and owner!

by Ben xxx.xxx.7.188

March 05, 2021

My daughter took her pet lamb, Blossom, to this butcher shop, and the vet gave her what he claimed was an antibiotic shot. Two hours later, I sat by my daughter's side as we watched the breath slowly leave this poor lamb's body. The lamb was born with Spina Bifida, but under my daughters care she was growing, thriving and learning to walk. This lamb was in good health, she was breathing strong and full of life and energy when my wife and daughter drove her to the vet. Now she is dead.
I called the vet and he refused to accept any responsibility. When I told him the lamb was in good health before she went to the vet, he told me I was not a vet and therefore did not have the medical knowledge to make that statement. He said he gave the lamb the shot because she had a slight fever. He did not check the lamb's heart, nor take any other vitals, and he did not weigh the lamb until after he gave her the shot.
It turns out that he did not give the lamb a simple antibiotic, but Resflor Gold which is used to treat BRD (Bovine Respiratory Disease).
Not only did the lamb not have this disease, but the vet gave her 1.5 ml BEFORE he weighed her.
The most a lamb her weight should have received was .84 ml. The vet almost doubled the dosage she should have received.
I may not have a veterinary degree, but I know a lamb that is breathing strong, one that is full of energy and only has a slight fever, even one with Spina Bifida, does not simply waste away and die in two hours time.

Please do not take you animal to this incompetent vet!

by David xxx.xxx.25.98

March 17, 2017

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Are you confident that this provider will continue working with you until a solution is reached?

Yes, I know I can count on them to find a solution

Would you recommend this animal hospital to others?

Yes

Has this provider ever cancelled your appointment on you last minute?

Never, they are very reliable.

Did this provider prominently display their diplomas or business license?

Yes

Did this provider thoroughly explain the risks and benefits of your treatment?

Yes, I felt informed when I left

by Anonymous xxx.xxx.61.30

November 06, 2013

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Was this provider sympathetic to your situation?

Yes, they were sympathetic and caring

Was it easy to find parking at this provider's office?

Extremely easy, and close to the entrance

Did you experience unnecessary pain during your visit?

Not one bit! I felt much better when I left!

Did this provider pressure you to purchase any unnecessary products during your visit?

No, my decisions were always respected

Were the examining rooms clean and free of odor?

Yes

by Anonymous xxx.xxx.80.29

October 30, 2013

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Was this veterinarian gentle when caring for your pet?

Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort

Was this provider sympathetic to your situation?

Yes! They went above and beyond to make me feel special and respected

Does this provider promptly return your phone calls?

Definitely! They always call me back very quickly!

Was it easy to make an appointment with this provider?

Yes! It was effortless!

Is this provider easy to reach in an emergency?

Absolutely! I can always count on them

by Graciesmom xxx.xxx.162.140

January 03, 2013

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The staff here was great. Everyone who worked there made a bad situation easier to handle.

by MB xxx.xxx.159.11

August 13, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Yes

Was this provider's office easy to locate?

Fairly Easy

Are you going to visit this provider again?

Without a doubt!

by Anonymous xxx.xxx.206.191

June 22, 2012

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Would you recommend this animal hospital to others?

I Already Have

Was this veterinarian friendly to your pet?

Yes, my pet seemed to really like him/her

Is this provider easy to reach in an emergency?

Yes, they answered my call right away

Were the restrooms clean at this provider's office?

Yes, I could tell they were cleaned regularly

by Anonymous

February 28, 2012

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I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.

by Anonymous

February 08, 2012

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Did this provider pressure you to purchase any unnecessary products during your visit?

Absolutely not! I was never uncomfortable

Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?

Absolutely I learned so much and received great information on ways to improve my pet's health

Was there a designated area for your dog to go to the bathroom?

Yes, It was extremely convenient and well kept

by Anonymous

January 31, 2012

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