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Chews Landing Veterinary Hospital

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Chews Landing Veterinary Hospital

Laurel Springs, NJ

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Chews Landing Veterinary Hospital
Chews Landing Veterinary Hospital
(4 Reviews)
> Get Phone Number & Directions
1179 Chews Landing Rd Laurel Springs, NJ 08021
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Recommended
5 star average for Recommended
Value
2 star average for Value
Expertise
5 star average for Expertise
BEWARE! I took my 5 year old Shih Tzu to Chews Landing Veterinary Hospital for a teeth cleaning consultation. At the time of the visit, Dr. McWilliams (along with a technician) checked my dog's vitals and inspected his teeth. No X-Rays were given. The doctor explained to me that my dog's teeth weren't bad and the minor cleaning would be nothing more than a slight tartar removal. There was never any indication of anything more than a simple clean. I decided to schedule the procedure.

The morning of my dog's cleaning, the technician went over the pre-surgical procedures that were suggested and told me that my dog would be done around 12 PM and to call around 3 PM to get an update on his procedure.

As suggested, I called later that day and spoke to a receptionist. She said that everything went well, but then cut our conversation short and said, "let me have you speak with Dr. McWilliams." The doctor got on the phone and proceeded to tell me that while my dog was under anesthesia, he went ahead and extracted 6 of my dog's teeth...WITHOUT my permission!

To be very clear, this extraction was done without my consent or knowledge of. Not once, whether it was during the initial consultation or during the time I dropped my dog off the morning of the surgery, was there any indication of a potential tooth extraction. The day of the surgery, no one contacted me to apprise me of the situation, nor did they ask my permission to proceed.

I immediately went to the hospital to get my dog and speak to the doctor. Upon my arrival, I waited for Dr. McWilliams. He eventually entered the room and kept APOLOGIZING for what he did. I asked that the doctor write a formal letter explaining the incident, and after reading it, there were untrue and completely inaccurate statements in the letter.

While still at Chews Landing Hospital, I received the invoice for the surgery. The final total ultimately turned out to be more than twice as much as the original estimate (a case of "bait and switch", especially when you have no control over what they ultimately did). Ironically, the hospital decided that they would WAIVE THE FEE for the tooth extractions.

I'm completely confused and upset as to why my dog was violated, and had to endure unnecessary pain. I am my dog's voice and the person he relies upon day in and out. As his protector, I was stripped of that right by Dr. McWilliams and the rest of the staff. I never gave this hospital authorization to pull my dog's teeth without my consent. Common courtesy would have been to pick up a phone and call me. If I had known that's how they conducted business, I would have never moved forward with their services!

As someone who had to go through a situation like this, I want the public to be informed. I would never want anyone else to have to go through what I did. Do yourself and your animal a favor and STAY AWAY!!!
by Lindsey xxx.xxx.161.1
April 01, 2016
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Does this provider have a good professional reputation within your community?
Definitely
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Is food and water always available for your pet at this veterinarian's office?
Always, there's no fear of your pet going hungry or thirsty here. They have bowls all over the office.
by Anonymous xxx.xxx.188.69
November 08, 2014
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by barb xxx.xxx.73.182
October 29, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable at this provider's office?
Yes
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
March 08, 2011
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Map and Directions
1179 Chews Landing Rd, Laurel Springs, NJ 08021