Their office was well organized and clean. They have really great customer service here. They always put their customers first, regardless of the situation. They have a huge selection of medication available for pets and fully explain the benefits and possible side effects that each one presents. They also provide flea protection by the month, if you prefer to buy it that way. It's such a great place. I have always taken my kitties there without issue. have even had to call in middle of night when one got out and got hit by a car when she was 8wks old. She is currently 6yrs old.