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Jesup Veterinary Clinic

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Jesup Veterinary Clinic

Jesup, IA

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Jesup Veterinary Clinic
Jesup Veterinary Clinic
(8 Reviews)
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750 6th Street Jesup, IA 50648
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Staff are the best. Really care about the animals. Would recommend to everyone.
by Diane Jeffers xxx.xxx.5.202
October 15, 2016
It pains me to give nice people bad reviews, but when the service isn't there, it just isn't.
We have two male black lab pups. We originally went away from Cedar Falls clinics to here based on price. We did save a lot in the early months of our pups. However, here is the sequence of events in the last 24 hours:
Monday night
Entire side of pups face is tennis ball size swollen, we know that the pups are teething so it's most likely a tooth. There have been many documented cases of infected teeth causing serious complications, including death, especially in children and puppies. So we took it seriously.
Tuesday 0730
Call Jesup Vet, get the emergency line. Are told we need to make an appointment, because an infection and intense facial swelling are not emergencies apparently? Call Cedar Falls vet, who the pup is not a patient of, and get in in a reasonable time.
Tuesday 0800
Call Jesup in the deemed 'acceptable time frame' and cannot get an appointment until very late.
Tuesday 1530
CF Vet determines tooth is in bad shape and infected, must be removed. Call Jesup for a chance to redeem themselves, but they will not make an office visit until Wednesday and refuse to do a surgery until Thursday, even though we know what the issue is. They also refuse to give estimates.

Even though the pup was acting very morose throughout his injury, he has a higher pain tolerance than you and I, of this I'm sure. It's not the pain that concerns me, it's the infection spreading throughout his bloodstream, dangerous for a full grown animal, let alone a young.
Again, nice people, affordable price. But the service wasn't there when I needed. Won't risk a situation with a broken bone, will have to take our business to someone more responsive.
(I apologize for the long review, I figured people would want details as to not assume that I'm indignant over a small issue and blowing smoke.)
by Nate xxx.xxx.27.4
January 26, 2016
They are wonderful
by Cyndee xxx.xxx.180.81
September 02, 2015
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did this provider answer all of your questions?
Yes
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
by Anonymous xxx.xxx.5.202
August 22, 2014
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
No
Was the personalities of the staff well suited to a holistic approach to care?
A holistic approach to care means that everybody is on board at that level. In my opinion, not all the staff were the right people in that position.
Were handicap accommodations well done?
Somewhat
Does the provider's staff try to be helpful?
Somewhat
by Anonymous xxx.xxx.186.229
August 05, 2014
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider's staff seem to respect him/her?
Kind of, but not very much
by Anonymous xxx.xxx.246.152
April 06, 2013
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.7.237
November 27, 2012
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Was this provider's staff friendly?
Not Really
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider's staff seem to respect him/her?
Kind of, but not very much
by Anonymous
October 04, 2011
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Map and Directions
750 6th Street, Jesup, IA 50648