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Turquoise Trail Physical Therapy & Rehabilitation

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Turquoise Trail Physical Therapy & Rehabilitation
Turquoise Trail Physical Therapy & Rehabilitation
(5 Reviews)
> Get Phone Number & Directions
786 North Saint Francis Drive Santa Fe, NM 87501
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Environment
4 star average for Environment
This facility has always been understaffed behind the help desk, with the result being long waits for patients, and a fair amount of chronic confusion for staff as to what treatment room they're assigned to, which patient they're assigned to, and other problems. Patients sometimes become distressed at the gross inefficiency, and feel lost or forgotten. As a therapist, I was asked several times by a number of patients if I had a private practice, because they were not happy with Turquoise Trail. I don't know why the owner/manager can't hire more staff and remedy the customer service and staff assignment problems.
by Roxy xxx.xxx.72.60
October 08, 2016
The staff was friendly enough. I felt like they could have been a little more welcoming, though. I wouldn't recommend them to my friends or family. Staff was clearly overworked to the point that they could not attend to patients for check-in, nor could they follow up with patients waiting for their practitioner. Some patients felt abandoned. I see no reason for the reception/check-in area to be so severely understaffed.

Phys therapists were short-tempered and seemed frustrated as well. Everyone seemed stressed.
by Sunny Day xxx.xxx.173.72
June 27, 2014
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
by Anonymous xxx.xxx.131.117
November 18, 2013
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.30.87
February 09, 2012
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Would you recommend this provider to others?
I Already Have
by Happy Customer xxx.xxx.109.138
November 14, 2011
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Map and Directions
786 North Saint Francis Drive, Santa Fe, NM 87501