They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They are always prepared for my appointment and remember everything about me. They always made sure that I wasn't in any pain.