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Miguel Pappolla, MD

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Miguel Pappolla, MD
St Michael's at Plainview
(14 Reviews)
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2646 S Loop West 104 Houston, TX 77054
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Was this provider's office clean?
It was satisfactory
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.180.186
September 24, 2012
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
by demar
February 26, 2012
Excellent service. Caring staff. My problem was diagnosed and I was markedly improved. One thing I noticed about their office was how absolutely peofessional and comfortable everything is in this clinic. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance.
by Mike
December 09, 2011
I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I'm much improved.
by RL
September 08, 2011
I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. They always make sure to return my phone call as soon as possible. They've never left me waiting. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care.
by rob
August 01, 2011
Was this provider's staff friendly?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider seem irritated to be working with you?
No, they were polite
Would you recommend this provider to others?
Yes
Did this provider use excessive foul language?
No
by Anonymous
July 20, 2011
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Did you feel safe in this provider's care?
Absolutely Not!
Was this provider friendly?
Absolutely Not!
Does this provider remember you and your circumstances at every appointment?
Absolutely not! I constantly have to repeat and re-explain my situation!
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
by Anonymous
July 14, 2011
I was diagnosed and taken care after many years of severe pain. They have some of the best customer service I have ever seen. Putting patients first is definitely a priority here and it shows. I've already told my friends and family about the fantastic experience I had there. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. My quality of life improved mofe thank 90%.
by RobLac-Houston
June 26, 2011
My name is Maria Cavazos and I live in Pasadena Texas. I am glad to use my real in case anyone wishes to contact me about this doctor. Dr. Pappolla's service, knowledge and caring attitude were outstanding. He took care of my pain after numerous failures my other providers. I have a life back.

I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are.
by Maria Cavazos
June 06, 2011
I was able to get an appointment right away.

The staff is friendly and helpful. They are always smiling and willing to do what it takes, and help make the whole experience that much better. The gal (Denise) at the front desk was amazingly patient, friendly and funny. THANK YOU!!!

The doctor seemed to know what he was talking about most of the time, but I still wasn't very comfortable. Would I recommend this doctor? Probably not. Why? Because he got upset with the staff in front of me which was very unprofessional, but they took it with a smile and I respect that (he couldn't find his stethoscope, I think that is what I understood).

Anyhow, he is good at what he does but he needs to learn to be a little nicer to both his staff and his patients.
by Julie
May 06, 2011
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Map and Directions
2646 S Loop West 104, Houston, TX 77054