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Silverado Hospice of Dallas

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Silverado Hospice of Dallas
Silverado Hospice of Dallas
(4 Reviews)
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8855 W Valley Ranch Parkway, Suite 101 Irving, TX 75063
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Consumer Feedback

(4 Reviews)
Service
3 star average for Service
Expertise
3.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Was this senior care facility's staff friendly?
They were decent
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.69.162
May 22, 2014
Well, the initial visit seemed to go well enough. That was on a Friday. Double teamed by Kay and Judy, so we felt good. Then the Saturday visit from Judy was a little less thorough. Ah, but Sunday, that's when the fun started. First no visit or call by 4PM. I called the 'hotline' and got a call back from a woman who identified herself as the 'weekend' person. I don't think she even bothered to identify herself by name. When I asked why she had not called or come by, she said that she was the only one handling the calls for Silverado on Sunday and she was just so busy. When I commented that I thought it was the procedure for her to contact us, she indicated that she had no idea what Silverado's procedures were as she was 'just the weekend' person. Are you kidding me??

Well, she did show up about 15 minutes after my Dad had died and acted like she was in charge, actually 'calling' his time of death even though she wasn't there. The head nurse at the LTAC was so flabbergasted she actually had to ask her if she was a registered nurse. Apparently this Silverado 'weekend' person had never bothered to share that info.

So, the bottom line, be sure to schedule the hospice so that your loved on dies during the week, because the 'weekend' people are just awful and no have place in that position.
by Brian D. xxx.xxx.173.171
August 25, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
October 04, 2011
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
by Anonymous
May 01, 2011
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Map and Directions
8855 W Valley Ranch Parkway, Suite 101, Irving, TX 75063