They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. I could tell they knew what they were doing because they used good brands of shampoo and conditioner on my hair. I had to wait a few weeks to get an appointment but I eventually got in. They didn't really follow exactly what style I was asking for. I wish they had listened to me better.