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Westview Manor

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Westview Manor

McGregor, TX

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Westview Manor
Westview Manor
(18 Reviews)
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414 Johnson Dr McGregor, TX 76657
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Was this senior care facility's staff friendly?
They were decent
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
They seemed to know enough
Does the staff at this senior care facility always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous xxx.xxx.122.202
June 04, 2019
The majority of the staff are kind, attentive, answer the families questions, try to get answers for the family, etc. There are several staff members that refuse to acknowledge your presence, do not answer you when you try to ask them a question, seem very unhappy at their job which falls onto the patients, especially the ones that have disabilities, memory loss, etc.

The Physician that is overseeing the admitted patients is very questionable. After doing some research through medicare documents, it states a patient must be seen in 24 hours then follow 3 times through out the week by the Dr. This facility states the Dr must see patient within 7 business days, so they made an appearance on the 9th calendar day. A lot can decline on a patient in 9 days.

The request to get ibuprofen to help with pain, instead of using narcotics, was delayed for days, putting my sedated family member at serious risk for a fall due to the sedation. The patient was in pain and had to take what was available.

Avoid this facility if you cannot use your own family physician. We were not offered that option, but administration states some residents use their physician. We were in on short term rehab, so I do not think our family physician manages that and you are forced to use the in house physician. Shop around, ask questions before deciding on a location for your family member if you will need real medical car.

Dr. Reynolds was the physician stated to be the rehab Dr. As I stated, it took 9 days to be seen, yet the clinic is right across the street from this facility.

Thank you to all the other staff, nurses, therapists, cooks, techs. Most of them are amazing!
by MM Wolf xxx.xxx.162.218
May 04, 2016
They don't clean rooms when transferring patients. They neglect their patients. My family member went a week and half with no oral care. Several times we can to visit and she was not clean. And was mouthy when ask for her to be cleaned up. The director says he will help with Medicaid application but in reality you provide everything they ask for and when you talk to Medicaid they state they have not received any of the paperwork. They have a high staff turnover rate.
by Upset family xxx.xxx.203.73
March 14, 2016
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.24.225
November 05, 2014
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this senior care facility again?
Without a doubt!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Anonymous xxx.xxx.8.68
October 28, 2014
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Was this senior care facility's staff friendly?
Yes
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
How would you compare this senior care facility to other senior care facilities you have visited?
Not the worst, but certainly not the best
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.9.129
May 20, 2014
Was the background music pleasant while you were in the waiting room?
Yes
Did this provider show attention to detail?
No
Would you recommend this nursing home to others?
Absolutely Not
Do you feel like this provider's office is well staffed?
Not really
How would you rate your experience with this provider?
Not very good
by Anonymous xxx.xxx.233.183
March 03, 2014
Would you recommend this nursing home to others?
No
Was the music playing while you waited or during your visit pleasant to you?
No
Does this provider maintain a professional appearance?
Yes
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this provider use current and safe equipment?
Yes
by concernfamily xxx.xxx.28.102
February 13, 2014
They do there jobs. Although some are very friendly,most are not excited about being there. No neglect, the nursing home is clean and newly rennovated at the front entrance in the inside
by Yaggievonne xxx.xxx.34.145
August 10, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
February 09, 2012
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Map and Directions
414 Johnson Dr, McGregor, TX 76657