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The Fountains at the Carlotta

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The Fountains at the Carlotta
The Fountains at the Carlotta
(11 Reviews)
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41 505 Carlotta Dr Palm Desert, CA 92211
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
This facility have skilled nursing, assisted living and independent (casita or apartment) living. If you're independent and can still go around without help, the casitas is the perfect place for you. But if you're sick/weak and need help, I would not live in this place without my own trusted private caregiver especially in the assisted living where the employees are rude and lazy. Caregivers in the assisted living are nice if the client is still alert and can still tell family and relatives what's going on, but if the clients are confused and needs help all the time this is not the place to be. they yell to the elderly that always ask for help. They will discourage you to get your own private caregiver, they will tell you that you don't need private caregivers because the have caregivers 24/7. But the moment you call for help it takes them 45 minutes to 2 hours to respond, sometimes no response at all. And if they come in to help you often times they are grouchy. They don't want you to get private care because they don't want someone to witness what they do to the confused clients/residents.
by wilmaflint xxx.xxx.241.108
March 15, 2015
Would you recommend this nursing home to others?
I Already Have
Was this provider's staff friendly?
Yes
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Does this provider remember you and your circumstances at every appointment?
Yes
Did you feel that your visit with the provider was time well spent?
Absolutely yes
by Anonymous xxx.xxx.38.97
March 21, 2014
Were handicap accommodations well done?
Somewhat
Does this provider answer the phone in a reasonable time when you call?
Mostly
Would you recommend this nursing home to others?
Absolutely Not
by Anonymous xxx.xxx.179.22
March 13, 2014
Horrible Care

Recently an elderly Family member of mine was moved to this facility with a broken leg. While at the facility he began suffering from Hallucinations and Confusion. He had a major bladder infection that was never treated correctly. The wound care he received from a bed sore that he got while he was there was treated poorly. His full leg cast was filthy and covered in feces and we are not even sure if they ever noticed. Finally my mother fought to get him sent to the hospital to get his mental state checked out and when the hospital was ready to send him back to the facility he was no longer welcomed back. The hospital gave plenty of warning they wanted to release him and they waited until late Friday afternoon to respond.

Don't let someone you care about go into this horrible facility, look at getting care elsewhere.
by Andie xxx.xxx.91.2
January 11, 2014
The Fountains at Carlotta has always been a great facility. My loved one has been in/out the skilled nursing three times in the past and has always received great care. We are now experiencing the Carlotta under the new ownership of Water Mark Communities and I am sad to report the facility has gone downhill. The management is now insensitive to our family needs. We were told what we wanted to hear upon settling our loved one into the facility, but were provided a different situation. When I discussed it with the facility the feeling was, we got you into the facility and now we’re going to provide you with what works for us and really don’t care about your feelings. The manager lied to us on several occasions and could care less about it. Upon my last visit I was told my loved one needed to go to Hospice which was news to me. I was told I would be called and the director would discuss options with me. It has been two days and no call. I have left several messages with the facility and with the director and still no return call. This is so insensitive I cannot believe it is happening. I’m truly upset about the new management and their lack of compassion.
by Caring & Disappointed Loved One xxx.xxx.159.101
November 05, 2013
This is a concentration camp that squeezes the dollars out of the elderly by fabricating mental conditions that don't exist so that they can argue to Medicare they are a risk to themselves and must be medicated into a vegetable state, hence, must remain confined rather than going back to their apartment in another part of that nice looking, yet depressing complex. Ronda, the skill nursing commandant, is a loud bully who won't listen due to having a so-called (and fabricated) Care Plan to follow, but will not reveal. (Because it does not exist)
by Nextofkin xxx.xxx.116.55
May 23, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Would you refer this provider to a family or friend?
Yes
Does this provider have helpful information available online?
Yes, but very little
Was this provider late to your appointments?
No, they were on time
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by jennjenn xxx.xxx.23.233
December 24, 2012
They weren't very understanding or caring, and they didn't show empathy for my situation. I could tell I wasn't their primary concern. I was treated as if I had a "mental problem" which my daughter assured them that I did not have. I'm absolutely positive that I would have gotten better service somewhere else. I was disappointed that their staff didn't seem to respect me or my primary doctors' Dr. William Longfellow) wishes regarding appts. set up which the DOR cancelled. They were disrespectful and the Dir.of Nursing, Rhonda, totally ignored my request (from my family friend attorney) to provide a simple explanation in writing as to why my appt. with my primary care physician, Dr. Longfellow, was cancelled...as well as why an appt. with my surgeon's directions to see a neurologist, Dr. LaBib, was cancelled. I am, apparently, under the care of one Dr. Roberts, who has visited me only twice (for very limited visit) and no physician has addressed the medical reason that I broke my hip. (Supposed "vertigo").
My cardiologist, Dr. Beckerman was not happy that my primary care physician's appt. had not been approved by Rhondha, DON, even though the appt. had been made 48 hours in advance and transport was already arranged. Dr. LaBib's appt. was also cancelled, even though the facility had 48 hours notice. i feel my patient rights have been seriously compromised and I am involving my family attorney to address these violation of my rights, per his request. To date, Rhonda, DON, has adamantly rrefused to put anything in writing per my attorney's request.
I find this situation nothing short of irresponsible and uncaring. I am a member of the Residents Council and as such, intend to bring these Issues to the Council. Our residents deserve better treatment than what I personally have experienced and what I have heard from other skilled nursing patients.
Looking forward to a happy resolution on issues I (and my family attorney) are bringing to light,
Ruth Uhrig
by Ruth Uhrig xxx.xxx.9.159
October 01, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Are you going to visit this provider again?
If I need to, I'll return
Were you able to relax during your appointment?
Yes
Did this provider answer all of your questions?
Yes
by Anonymous
January 11, 2012
Would you recommend this nursing home to others?
Yes
by Anonymous
January 03, 2012
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Map and Directions
41 505 Carlotta Dr, Palm Desert, CA 92211