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Sterling Pavilion

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Sterling Pavilion
Sterling Pavilion
(5 Reviews)
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105 E 23rd St Sterling, IL 61081
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
A very good friend of mine whom I have medical power of attorney for broke her hip and had some problems during surgery. She needed to go to rehab. I went to Sterling pavilion. and found it to be clean with no odors and very nice single rooms, The admissions staff and nurses and c n a are great. my dear friend is making great progress. Before you judge any nursing home please go visit it.
by dhf xxx.xxx.63.206
July 29, 2017
UNETHICAL and INEXUSIBLE for a Nursing Home facility. After a study and observation of this facility and it's staff the following was observed. Terrible staff from Administration to CNA;s. Unclean and uncaring. Nursing staff members rude & Unprofessional. CNA's play favoritism and don't do their jobs or even know how to do them. They were unknowledgeable and unprofessional. Many times Nurses and staff stated they were going to do things to take care of a situation and never did or tried. Did as they wished. Some even argumentative. Clients left alone for hours and hardly changed or cleaned up. Administration does not give legal documents to family members of clients so they can do as they wish as they wish. Head Administration stays away from handling any problems and they all pass the buck to everyone else. They will act as one type of a caring staff when new but watch out and be very careful as soon they will be the Nightmare from Hell for your loved one and you. Money is there only true concern. And although they are not just a Business , but a Service for our Senor Loved Ones there a true joke. They have a cosmetic nice warm look but if you come around enough and observe you will see what there all about. Oh, and if your loved one says somebody hurt them , like a staff member.......take their word because it is very well possible. Some of their staff should be arrested but they cover for each other and tell a lot of lyessssssssss. If your getting any kind of major help they will consistently Overbill you!!!! In this study at least ten families supported each other. Nothing positive except for the Dietary Dept. Make sure they give you all your Paperwork from day 1 if you dare take your Loved one their and keep your attorney at your door. NOT RECOMMENDED. Keep your Loved One Safe.
by ConcernedForYourLovedOne xxx.xxx.40.191
April 20, 2017
Would you recommend this nursing home to others?
I Already Have
Did the waiting room furniture appear to be clean?
Yes
Were you glad that you had the appointment with your provider?
Yes
Is this provider easy to reach in an emergency?
Absolutely
Was the provider's staff welcoming to you?
Yes
by Anonymous xxx.xxx.7.110
March 20, 2014
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.18.84
January 15, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Was the waiting area spacious?
Yes
Did this provider use excessive foul language?
No
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
February 22, 2012
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Map and Directions
105 E 23rd St, Sterling, IL 61081