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Santa Anita Convalescent Hospital

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Temple City, CA

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Temple City, CA

SunBridge Care Center for Temple City

Temple City, CA

Temple City Convalescent Hosp

Temple City, CA
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Santa Anita Convalescent Hospital
Santa Anita Convalescent Hospital
(11 Reviews)
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5522 Gracewood Ave Temple City, CA 91780
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2 star average for Recommended
Value
5 star average for Value
Was this senior care facility easy to locate?
Fairly Easy
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
They were decent
Did the environment feel well thought out with a holistic approach in mind?
They gave no attention to making the environment pleasant for the people they care for.
Would you refer this provider to a family or friend?
No
by Nicole Macias xxx.xxx.190.181
March 12, 2016
Did this nursing home answer all of your questions?
No, I left confused and frustrated
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider have helpful information available online?
No, just a basic listings page
Was it easy to find parking at this provider's office?
Not really, but I found a spot
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous xxx.xxx.169.165
January 21, 2014
Did this provider use excessive foul language?
Definitely! I was shocked and horrified!
by Anonymous xxx.xxx.29.17
November 03, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous xxx.xxx.36.2
October 07, 2013
My mother had total knee replacement and before she even had the surgery, I actually come and visit the facility myself. This was because we were told to consider skilled nursing care facility for her since all of our siblings won't have the ability to care for her 24-7. We were also told that right after surgery, we can take her home and provide the care ourselves. I actually went there and talk to the care coordinator Jennie. She was really nice and took the extra time to give me a tour. I was pleasantly surprised of how clean the Transition care unit was (that would be the unit my mother will stay if she were to be admitted). I was promised the care would be excellent.

Right after my mother's surgery, I specifically requested the doctor to send my mother to Santa Anita Convalescent since I got such a good impression about the facility. The whole reason being that she would get daily physical therapy for a couple of weeks and then we can take her home.

THAT WAS A MISTAKE!

On the day of her discharge from the hospital, we immediately took her there. When we got there, they sent out a tiny little nurse aide with an almost broken down wheelchair. We needed to have her call someone else to help since she won't be able to help my mother out of the car and onto the wheelchair. Someone did come. This time a male nurse aide came and my sister and they finally wheeled her into the transition care unit. I was then looking to park the car and when I finally got into the room, my sister told me no one had come by the past 10 min. They basically waited and no one had come by to greet them or instruct them what to do. Frustrated, I went to the nurse station and looked for the nurse and he was eating a hamburger at the nursing station. When he got to the room, he basically had no information to offer us other than "this will be her room, the restroom is here" . "If you need anything, you can call us at the nurse station". I was surprised at how unhelpful and unwelcoming his attitude was. What about having him greeting my mother, explain things such as the medications she will be given, how would she call for help, etc...basically admitting her to the unit. I needed to ask if there was a walker for my mom to get around since she will be needing one. I was then told "NO" and he said there was nothing he can do since the physical therapist has gone for the day and the "gym" was locked up. He never even offer to reassure us that there would be plenty of help for my mom should she needs anything. He proceeded to tell me that he's new and that he never worked in transitional unit before. THAT WAS NOT RE-ASSURING at all, would you say?? I then asked how many patients does he have tonight and he doesn't seem to have a clue. Getting more frustrated, I requested to talk to the supervisor name Wendy and she basically offered no further information or assistance.

The whole hour of that short encounter was so pathetic and unprofessional on both the nurse and the supervisor's part that I finally had no choice but to take her home. I did not want to subject my mother to any fall or other mishap, especially after her surgery.

I realize that this might be just an isolated case that we get this experience and I realize that I can't expect the more adequate care we have gotten from an acute hospital. However, I do expect the staff to be professional and helpful, taking the time to explain and reassure both the patients and the family members. We received none. D

I totally agree with previous review below in that not much information is given to patient and family and the staff's friendliness is definitely lacking.
by BH xxx.xxx.2.9
June 19, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Was the waiting area spacious?
Yes, extremely spacious
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.69.196
April 13, 2013
the facility is very nice and the staff is great..the nurses provide the best care all around.... best place to have a loved one. i would recommend it
by alley xxx.xxx.160.172
March 07, 2013
Does this provider always put the customer first?
Yes, they always put customers first
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Cocoy xxx.xxx.36.2
November 28, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.91.63
September 14, 2012
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous
February 16, 2012
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Map and Directions
5522 Gracewood Ave, Temple City, CA 91780