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Phenix City Health Care Inc

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Phenix City Health Care Inc
Phenix City Health Care Inc
(12 Reviews)
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3900 Lakewood Dr Phenix City, AL 36867
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Consumer Feedback

(12 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
They seemed nice at first....but once they got me to sign in and take responsibility of the bill then things change...The office staff didn't seem to know what they were doing and were no help...and they had me running around in circles doing things that weren't needed...(other resident's families had told me the same thing)...The food was good and some of the caregivers were great but the PT was a joke...They didn't act like they even wanted my father to ever walk or be able to get around...They changed my father's meds without even telling me which led him to act strange..(I found that out after he was out of there)... They dropped major meds like his Stroke meds and Neuropathy meds and had increased his Depression meds by 400%!!! They were also injecting him with Insulin which he was not on before and not now.... And after Medicare had finished paying the Additional almost $6,000 a month for PT they wanted him gone...They Actually told me that my father got around Too good in his wheelchair! And that his mind was very Sharp!...but sent him to a Dementia Hospital to be evaluated! Well...I guess he did need to be evaluated since his meds had been changed! I am glad my father isn't there anymore...He is happy and actually walking now that he is out of there..He is actually going to the bathroom and not laying in a bed in a diaper with poop in it..And he is in a nice private room with his lift chair and furniture in it...And his Assisted living is much cheaper than the Nursing Home!!
by Patti xxx.xxx.203.119
December 18, 2016
Facility is extremely clean. Residents seem happy and well taken care of. The staff is friendly. The food the residents are served looks like it came from a 4 star restaurant.
by Jane Norden xxx.xxx.220.249
June 20, 2016
Best facility I've ever had my mother in. They have taken great strides to make her feel special and see to it her medical needs are meet.
by James xxx.xxx.190.3
November 01, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Yes
by Anonymous xxx.xxx.164.5
August 27, 2014
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this nursing home answer all of your questions?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous xxx.xxx.131.209
January 10, 2014
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Would you recommend this nursing home to others?
I Already Have
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous xxx.xxx.13.84
December 30, 2013
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider offer flexible appointment times?
No, they are almost always unavailable
Is this business handicap-accessible?
Yes, it was handicap-accessible
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.159.37
October 01, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.4.114
August 18, 2013
by Anonymous xxx.xxx.169.252
July 16, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Was this provider late to your appointments?
No, they were on time
Did this provider's staff seem to respect him/her?
Kind of, but not very much
Was it easy to make an appointment with this provider?
Yes
by lagenia xxx.xxx.9.106
March 26, 2013
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Map and Directions
3900 Lakewood Dr, Phenix City, AL 36867