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Pembrooke Health & Rehabilitation Residence

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Pembrooke Health & Rehabilitation Residence
Pembrooke Health & Rehabilitation Residence
(15 Reviews)
> Get Phone Number & Directions
1130 W Chester Pike West Chester, PA 19382
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Consumer Feedback

(15 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
My uncle was in this facility for only 2weeks. He begged to go to the ER for pain the entire time he was there. Finally after 2weeks they rolled his wheelchair into van. His wheelchair was not secured to van. When he arrived to the ER he was slumped over in his wheelchair that was not secured to the van. The nurses got him out &were very appalled. They called the depart of aging immediately. Needless to say he never went back to Pembrook. There was so much more that happened & not enough room to write. DONT LET ANYONE BE ADMITTED TO THIS PLACE!!
by Sharon xxx.xxx.160.39
March 08, 2019
Terrible place. I was here for 4 weeks and hated.
by Colleen xxx.xxx.240.90
June 19, 2015
My father-in-law just escaped from this concentration camp for the elderly! While I am sure there are SOME good staff people there, the majority are lazy, ignorant and inconsiderate. Equipment is greatly outdated (remember CRANK beds?!), rooms are tiny and cramped, no effort has been made to even make the general appearance decent! Seriously, anyone ever heard of a fresh coat of paint? He arrived late in the day- neither the receptionist nor anyone on the floor he was assigned to knew there was a new patient coming in (we were told that morning, by the hospital staff). Get off the elevator- total chaos. Get to the room- bed not made up, complete lack of organization in the process of initial assessment; AND, the other side of the room contained a bed with a deflated air mattress covered in blood stains of various ages. Needless to say the former occupant was not coming back! We clearly told everyone who bothered to listen (all 2 of them maybe?) that he had late stage alzheimers, but still knew when he had to go to the bathroom and would try to get up on his own to do that. There was no place for side rails on the bed, so they put down some very thin pads and installed a bed alarm. A few days later, they decide that he is a "wanderer" and transfer him to the special alzheimers floor. (given his main diagnosis, should he not have gone there from the start?). This was really no better, and in fact he was given a roommate who moaned loudly all the time- great for the man who sleeps 20 hours a day. Transferred him back to the original floor last night, different room- no rails, no bed alarm, no pads- and when we pointed this out to the staff, they just said he had a special "scooped" mattress and should be fine. Sure enough- he fell on his way to the bathroom during the night, and now has a giant black eye! Thank GOD he is now in a different facility. I wouldn't send my DOG to a place like this one!!!
by Gaudete xxx.xxx.132.58
October 28, 2014
Terrible experience. My parent is there. Moving them as soon as I can get a bed some place else. Terrible!!
by daughter xxx.xxx.244.58
October 24, 2014
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
How would you compare this senior care facility to other senior care facilities you have visited?
Among the best I have seen
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Were you able to get all of your questions answered while you were at this senior care facility?
Every question I had was answered thoroughly
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.114.21
September 22, 2014
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Are you going to visit this senior care facility again?
Without a doubt!
Was it easy to find parking at this senior care facility?
Yes, it was convenient
by Patrick Jackson xxx.xxx.56.193
April 14, 2014
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider's office too cold?
No, it was fine
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by somebody in health care xxx.xxx.107.114
December 07, 2013
It was nice to see them treat the residents with so much respect.Their staff was friendly enough to me, but went out of their way to help the residents. The head nurse always took the time to listen to me and any concerns I had for my mother.. I know they really cared about my mother and how she was faring. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I plan on telling everyone I know about how fabulous this nursing home is. Its really a place you can trust.
by Anonymous xxx.xxx.55.69
April 08, 2013
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Was this provider's office clean?
No, I didn't feel comfortable at all
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Ellen Rulon xxx.xxx.252.165
March 08, 2013
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by m ichelle xxx.xxx.114.142
May 31, 2012
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Map and Directions
1130 W Chester Pike, West Chester, PA 19382