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Northgate Care Center

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Northgate Care Center
Northgate Care Center
(8 Reviews)
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40 Professional Center Pkwy San Rafael, CA 94903
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
2 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Did this senior care facility use current and safe equipment?
No, the equipment needs to be updated
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes! They took a personal call right in front of me. I found it to be incredibly rude.
Are you going to visit this senior care facility again?
Not if my life depended on it
Was this senior care facility clean?
It could have used some cleaning
Was this senior care facility's staff friendly?
They did what I asked, not a bit more
by Anonymous xxx.xxx.216.251
June 12, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider have reasonable prices?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider use current and safe equipment?
Yes
by Anonymous xxx.xxx.118.187
May 22, 2013
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Did you experience unnecessary pain during your visit?
No
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
by Anonymous xxx.xxx.146.114
November 28, 2012
Were you able to relax during your appointment?
No, I had to leave I was so distressed
Was this provider's office too loud?
Way too loud! I could barely hear what anyone was saying over the noise
Did you feel safe in this provider's care?
Absolutely Not!
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.138.233
October 26, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Yes
Was this provider's office easy to locate?
Fairly Easy
Was it easy to make an appointment with this provider?
No, it took a while
by Anonymous xxx.xxx.60.234
August 23, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by ladyfritz xxx.xxx.212.204
March 24, 2012
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
by Anonymous
June 02, 2011
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
March 17, 2011
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Map and Directions
40 Professional Center Pkwy, San Rafael, CA 94903