They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered.
Do NOT send your loved ones here! .. My Grandmother got Staph and Septic infections from open sores on her feet that were found with dried feces in them.. On two separate occassions she was found without clothes and lying on a mattress on the floor!! ... Thank goodness that she was moved from this facility and was provided LOVING care for the remainder of her days... Which weren't many! ... I would NEVER recommend this facility to anyone that I loved and cared about!