Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution