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Crestview Center

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Crestview Center
Crestview Center
(34 Reviews)
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262 Tollgate Rd Langhorne, PA 19047
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Consumer Feedback

(34 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
This is to worn everyone about the poor quality of care at Crestview Nursing Center Located on Toll Gate Rd in Langhorne, PA.
My husband was taken to Crestview for rehab due to a broken hip. He also had other serious medical problems, which caused him to need assistance with everything, including bed pans. He needed to use the bed pan and we called for the aides help. No one came. After repeated calls and visits to the nurse’s station and complaining they if they didn’t come now they would have a bigger mess to clean someone finally came. This became the norm for the next few days we would call and no one would respond.
Two days into his stay, I could tell by is cognitive skills that he was deteriorating and requested a doctor see him because I knew he was in need of medical care. No doctor came, next day no doctor. On this day he was given PT and left in the wheel chair with instructions to call for help when he needed to return to bed. We called and waited and waited. Finally I made a stick about things at the nurse’s station and with the P.A. and after many more minutes and poor attitudes towards me because I complained an aide was found to move him. Two people were required and needed to move my husband because of his broken hip and weakness a male nurse was asked to help out. This pissed him off (you could tell by his face and attitude). So he roughly picked up my husband by himself plopped him on the bed, grabbed his pants by the waist, front and back and pulled him up into the bed. At this my husband is screaming in pain and grabbing his groin. All in the room then left. Once I settled my husband down, I went and filed a grievance against this action. The next day my husband was bleeding from the area that was injured. This was a Sunday. I immediately asked for a doctor and was told there was not one available on the weekends. I was so upset that no one cared he was bleeding, nor would they call a doctor. I called my husband’s specialist at the hospital and asked him to intercede. He did and after much arguing with the nursing home they finally transferred him to the ER. He was transferred to a city hospital where he got wonderful care but unfortunately my husband died two weeks later. Although his death was not directly from the injury he sustained at Crestview, the injury was something that should have never happened to him or anyone else. All of these incidents happened in my presence, I witnessed them first hand. What happens to patients there when family is not present?
by Dottie Gephart xxx.xxx.253.195
October 05, 2017
Was this senior care facility's staff friendly?
They were decent
Did this senior care facility use current and safe equipment?
Not at all, the equipment is dangerous!
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Yes, they could have waited
Does the staff at this senior care facility always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this senior care facility clean?
No, I didn't feel comfortable at all
by bethanymkline0305 xxx.xxx.156.129
December 01, 2016
Not accommodating to my needs. Not enough staff on duty. Food is terrible. Every meal has at least three starches such as stuffed shells with mashed potatoes and a roll (this is actually one of the better meals). Meals are usually cold and to get food reheated is difficult. If you can't eat the food and ask for something else since there are two choices, you have to wait until everyone else is served because there may not be enough. I've seen people walk away and not eat at all. Waffles are a Sunday dinner! Cold pizza, one slice is another meal. I watched a person try to cut a breaded chicken cutlet and they couldn't. I could go on and on! Dirty bathrooms with holes in the walls and a leaking toilet that is shared with four people. I've witnessed uncaring nurses such as the one who was told that a patient was trying to cut his mouth with a knife and she continued to talk to a fellow staff person. This nurse was also told that the same patient put a plastic butter cup in his mouth and she took her time getting to him. However, most of the aids are very caring and do their best to help. I can only give this facility a negative rating but I have to rate it so it's getting one star which is way to high of a rating. I would never use it again and never recommended it.
by Becca Carmack xxx.xxx.232.34
December 01, 2016
Was this senior care facility easy to locate?
Only with clear directions
by Anonymous xxx.xxx.131.22
August 18, 2014
Did this nursing home answer all of your questions?
Every question I had was answered thoroughly
Does the provider's staff treat you well?
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Did this provider show attention to detail?
Absolutely
Would you recommend this nursing home to others?
I Already Have
by Anonymous xxx.xxx.177.113
March 15, 2014
Would you recommend this nursing home to others?
No
Did a staff member acknowledge or greet you when you entered?
Barely
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Some
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Does this provider use current and safe equipment?
No; the equipment needs to be updated
by Anonymous xxx.xxx.128.34
February 19, 2014
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Were the restrooms well-stocked at this provider's office?
No, they were out of everything!
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
by Buenas xxx.xxx.199.105
January 10, 2014
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.45.83
December 20, 2013
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous xxx.xxx.129.245
July 30, 2013
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
by Anonymous xxx.xxx.116.145
January 17, 2013
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Map and Directions
262 Tollgate Rd, Langhorne, PA 19047