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Andover Subacute & Rehabilitation I

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Andover Township, NJ
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Andover Subacute & Rehabilitation I
Andover Subacute & Rehabilitation I
(36 Reviews)
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99 Mulford Rd Andover, NJ 07821
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Consumer Feedback

(36 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
2.5 star average for Value
They don't have that great of a professional reputation in my community. They definitely aren't known for being experts. Their office was kind of gross. I was scared I was going to catch something from being in the office. I was pretty surprised with how far away this business was from everything. It took me forever to get there and I kept getting lost. The staff made it completely obvious that they didn't respect THE PATIENTS. It made me uncomfortable and I wasn't sure if I wanted to return. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. Although the Social Worker was competent and helpful, the nursing staff was terrible! There were patients who were left sitting in the hall in their wheelchairs, with a stream of urine running down the hall. The staff was also making fun of and visibly MENTALLY abusive to the patients.
by Anonymous xxx.xxx.0.141
May 25, 2013
I had a close family member admitted into this facility who was there short term within the last 6 months. At the time, the surrounding rehab facilities were at maximum capacity and this was pretty much my only choice unless I wanted to travel a far distance. I have to admit this facility has a very bad reputation locally so I was very skeptical. I took the time to visit and take a tour before moms transfer to familiarize myself with the facility. At first glance, it is your average nursing home. The property is large and lovely. The landscaping was nothing spectacular but well kempt. They did have some holiday decorations outside. I was greeted by very nice receptionists after being buzzed in through the security system. There was a faint odor of urine in the lobby. The floors were shining as if they were recently waxed. The décor and furnishings were outdated but looked to be in good condition. I was handed off to a nursing supervisor who seemed knowledgeable and was very polite. We proceeded through the 4 wings of the facility. It happened to be lunch time so all of the patients were eating or being fed so the atmosphere appeared calm. I should have toured at a different time, maybe later in the afternoon, or earlier in the morning, because it is very different at those times. On the surface everything appeared fairly clean and nothing really stuck out as worrisome so I made the decision to have mom transferred there. After all, it was only to be short term and I would be there everyday to monitor her care and progress. BIG MISTAKE. BIG. After settling in and getting into a routine my perspective started to quickly change. The entire place needed updating. The wallpaper in my mothers room was ripped in several places and filthy. Most of the beds are old-fashioned "crank" beds making it very difficult for the staff and patients to quickly raise or lower them. The food is bland and nothing mom ever wanted to eat. It seemed they were served the same thing over and over again with no variety or any interesting choices. The social service department was lacking staff with just 2 part-time women who were NEVER available after 3 or 4pm. Administration seemed patronizing and arrogant. The rehab room seemed more like a converted storage room with older equipment. However, the staff there was knowledgeable, helpful, and very good at what they do. It seemed they did their best with the subpar hand they were dealt. To be fair, my mother left there meeting and in some cases, exceeding, her rehab goals. The facility is called a subaute and rehab center but be warned, MOST of their patients are long term nursing home residents. MANY have obvious psychiatric issues. They do not separate these residents. They all co-mingle. For example, you may have a 50 year old knee replacement on the same floor as someone with behavioral problems or dementia. At times, these patients are disruptive and distracting. Although I understand those types of patients deserve the same care as anyone else, it often made mom very uncomfortable and as if she "didn't belong in a place like this." Overall, the nursing staff was friendly and accommodating but obviously short handed. I understand the state staff-to-patient ratio is met but it seemed they needed more help for the patient load they have. This could be said of the housekeeping department as well. Like I said earlier, the cleanliness left much to be desired but I think it's more of a staffing issue than a lack of interest in one's job. I noticed the porters and such were always busy but there never seemed to be enough time in the day. After speaking to and getting to know several staff members I learned these poor folks haven't had a raise in over 6 years. The low morale is palpable in this facility and In my opinion, administration and the owner are to bIamed for this. I was there on the day of their "staff Christmas Party" and it what shameful what they were served. A less then appetizing buffet prepared at the facility with a dessert table donated by the department heads and a less-than-entertaining DJ. Who wants to get up and let loose in a filthy uniform? Give these hard working people the raise they deserve Carla Kipiani!! Or at the very least, show them some appreciation and foot the bill for a nice Christmas party where they can kick off their shoes, have a few drinks and not have to worry about a call light going off!!! According to my moms insurance statements, this woman is making a ton of money and seemingly putting it all in her pocket. She should reinvest more of it into her business and the employees that have made her rich. In a nut shell, I was pleased with the care my mother received but I believe it would have been different if I hadn't been there everyday to keep on top of things. And if God forbid, mom needs long-term care in the future, I will NOT be putting her here.
by Anonymous xxx.xxx.13.122
May 19, 2013
Was this provider's office too loud?
No, it wasn't too loud
by Anonymous xxx.xxx.42.142
May 14, 2013
Do not EVER put your loved one in this facility! I used to work as a nurse there. The nursing assistants ( with the exception of a few) are rude,disrespectful,and more concerned about getting their assigned patients "done", so that they can go smoke or text.God forbid I needed a quick hand lifting or doing a treatment on a resident,I couldn't find a NA to save my life.Many of the nurses that have worked there a while are no better.Many (except a couple) are lazy,skip treatments and sign for them,and are very unwelcoming to newly hired nurses for fear of being"outed" for their incompetence.Tons of verbal abuse going on.Id never talk to my children that way,yet alone one of my elders whom I'm to show respect to. PLEASE..look elsewhere!
by Anonymous xxx.xxx.115.110
February 08, 2013
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.82.26
January 11, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
by Anonymous xxx.xxx.18.128
December 30, 2012
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did this provider use excessive foul language?
Yes! It was very unprofessional!
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
by hateithere xxx.xxx.41.33
November 21, 2012
Did you feel safe in this provider's care?
Absolutely Not!
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
by Anonymous xxx.xxx.124.233
November 19, 2012
I worked at building II and it is a pit of epic proportions. There is an insane amount of client abuse both verbally, physically and one documented case of sexual abuse by a staff member as well. Do NOT bring your loved one to this awful place.
by Horrible Place xxx.xxx.184.177
October 20, 2012
Do you feel that you could have received better service somewhere else?
No, I don't think so
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider treat every client equally?
Yes, they don't show favoritism
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.173.189
October 07, 2012
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Map and Directions
99 Mulford Rd, Andover, NJ 07821